Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nithi Tamba

Hospitality
Asansol

Summary

Committed assistant manager with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Accomplished skill at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Motivational leader skilled at building relationships with customers, employees and senior management. Hardworking and passionate job seeker with strong organizational skills eager to secure assistant manager in training and development position. Ready to help team achieve company goals. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer one and half years of progressive training experience and take on challenging new role at McDonald's. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Assistant Manager - Operations

McDonalds
BANGALORE
07.2019 - 03.2021
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Developed and maintain operational guidelines for staff.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Communicated with more than 30 customers to assess satisfaction with products and services received.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality because i was the women lead for my batch.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Industrial Trainee

ITC GRAND CENTRAL
MUMBAI
  • Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
  • Assisted with emergency response by communicating important information and delivering safety equipment.
  • Reviewed and updated standard operating procedures per specifications.
  • Repaired, cleaned and maintained equipment.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.

OWNER RELATION DEPARTMENT

CLUB MAHINDRA
KOLKATA
  • Consulted with customers to assess needs and propose optimal solutions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Established foundational processes for business operations

Education

MBA - HUMAN RESOURCE

NMIMS
MUMBAI
03.2022 - Current

BSC IN HOSPITALITY - Hospitality Administration And Management

IHM MUMBAI
DADAR MUMBAI
06.2016 - 06.2019

I SC BOARD - ISC BOARD

LORETO CONVENT ASANSOL
ASANSOL
03.2012 - 03.2014

Skills

    Flexible and Adaptable

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Timeline

MBA - HUMAN RESOURCE

NMIMS
03.2022 - Current

Assistant Manager - Operations

McDonalds
07.2019 - 03.2021

BSC IN HOSPITALITY - Hospitality Administration And Management

IHM MUMBAI
06.2016 - 06.2019

I SC BOARD - ISC BOARD

LORETO CONVENT ASANSOL
03.2012 - 03.2014

Industrial Trainee

ITC GRAND CENTRAL

OWNER RELATION DEPARTMENT

CLUB MAHINDRA
Nithi TambaHospitality