Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Nithin Bharadwaj N

Bangalore

Summary

Results-driven IT professional with experience in Exchange management and SSL certificate renewals. Demonstrated success in enhancing email routing, optimizing ServiceNow processes, and managing DNS, while fostering cross-team collaboration to ensure effective communication and support. Committed to leveraging technical expertise to contribute to organizational success.

Overview

9
9
years of professional experience

Work History

Senior Analyst

Deloitte Technologies
Bangalore
08.2021 - Current
  • Having experience in installing and renewing the SSL Exchange certificate in 2016 and 2019 Exchange servers.
  • Managing the Symantec Messaging Gateway, creating the policies, renewing the internal certificate, and upgrading the software to the latest version as and when Broadcom releases them.
  • Creating the exchange, send, receive connectors for EDGE and SMTP relay servers.
  • Managing and creating the O365 transport rule.
  • Worked on the IronPort email gateway, creating the policies, managing the quarantined emails, and addressing false positives.
  • Having a good experience with the ServiceNow ticketing tool, including creating the dedicated form for individual requests, following the approval chain to process the requests and creating the dashboard.
  • As working on the level 3 support, coordinating with L2 and the service desk for creation of the KB articles and structing the process streamline, requests related to Outlook, Exchange O365, and email routing.
  • Integrating the new domains into the organization when the new business is onboarded.
  • Managing the DNS records: MX, SPF, DKIM, and DMARC.
  • Analyzed message tracking logs to identify any potential issues with mail flow or delivery delays.
  • Worked on restoring the exported data .PST to the requested accounts.

Exchange Administrator

Cognizant technologies
Bangalore
06.2019 - 08.2021
  • Professional experience with Exchange and office 365.
  • Ability to work independently with minimal guidance.
  • Knowledge of SMTP fundamentals and routing through Microsoft Exchange and centos.
  • Maintained and monitored Exchange Servers, including patching and security updates.
  • Managed storage limits for mailboxes and archives as per company policy guidelines.
  • Configured and managed user mailboxes, distribution lists, shared folders, public folders and other related components.
  • Resolved complex issue relating to message routing, transport services or client access roles.
  • Worked on scripts for routine tasks, such as mailbox creation, or permission management.
  • Provided technical support to end users on Outlook configuration settings or email delivery issues.
  • Monitored server performance to ensure optimal operation of the messaging system.

Sr.Administrator

Microland LTD
Bangalore
11.2017 - 06.2021
  • Basic knowledge of Power Shell and scripting to run and understand scripts to modify and add for message tracking and other administrative functions.
  • Knowledge of Active Directory, including Exchange attributes, to manage the environment through AD.
  • Handled Outlook issues such as configuring profiles, OAB downloads, free/busy issues, managing rules, auto-reply emails (OOO), recovering deleted items, folder and mailbox permissions, OST and PST issues, Outlook logging, testing email auto-configuration, based on NDR, and analyzing message headers.
  • Monitoring cloud servers, application servers, and production servers via the mail live tool.
  • Perform the regular health checkups accordingly, manage the dBs, release quarantine emails, provide mailbox permissions as per user request, and check SCOM alerts, fixing them.

Network Engineer and System Admin

Tathasthu Technologies
Bangalore
07.2016 - 11.2017
  • Responsible for creating, managing, improving, and developing infrastructure connected to the network.
  • Provided technical support to users experiencing difficulties with their networks.
  • Installed software updates on servers, routers, firewalls, and other network devices.
  • Monitored network performance and troubleshooted any issues that arose.

Education

Master of Computer Application -

GITAM University
Bangalore
05-2018

Bachelor of Computer Application -

Bangalore University
Bangalore
05-2016

Skills

  • Office 365
  • Exchange management
  • Email routing
  • SSL certificate management
  • ServiceNow administration
  • DNS management
  • SMG, IronPort, Proofpoint email gateways

Personal Information

  • Date of Birth: 11/02/1995
  • Marital Status: Married

Timeline

Senior Analyst

Deloitte Technologies
08.2021 - Current

Exchange Administrator

Cognizant technologies
06.2019 - 08.2021

Sr.Administrator

Microland LTD
11.2017 - 06.2021

Network Engineer and System Admin

Tathasthu Technologies
07.2016 - 11.2017

Master of Computer Application -

GITAM University

Bachelor of Computer Application -

Bangalore University

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