Productive employee with 6.5 years of experience in Mortgage Industry. Proven track record of successful project management, producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Nithin H
‘Shivam’ Kayargoli, Mudipu, Kurnad Post, Bantwal Taluk, Dakshina Kannada
Summary
Overview
7
years of professional experience
Work History
Cognizant Technology Solutions
Process Specialist
06.2017 - Current
Job overview
- Conducting Mortgage related invoice processing and quality checks
- Verification of Legal Documents and Address of the properties
- Updating the tax amounts of homeowners in the internal tools referring agency websites
- Verification of residential properties using various tools and websites
- Creating a variety of reports for teams both onshore and offshore, distributing them to various clients, such as inventory reports, power point presentations, charts, MIS and KPI.
- Creating different types of dashboard as per clients request.
- Interacting with the US Project managers for the feedback on various team performances and creating new reports upon their need.
- Creating documents of the existing reports and worked on SOP revisions of various processes.
- Providing Support functions to different teams in the company offshore onshore.
- Create pivot tables and modify spreadsheets to achieve analytical goals.
- Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
- Working in a team to Meet deadlines, Set goals and establishing stable working conditions.
- Creating charts, graphs and reports of daily organization workings using various tools and applications especially Microsoft Excel, Access and Power Point, JIRA and DB Visualizer.
- Training staff on the basics of US mortgage industry and cover functional aspects of Tax Servicing.
- Daily, weekly and monthly client calls to show the production statistics.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Experience in providing on job training to the new hires as per the process requirement.
- Resolved complex On shore team enquiries, disputes and complaints.
- Managed team utilization and leaves so that work is not hampered.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Successfully cultivated and maintained relationships with team members, external clients and vendors.
Education
Besant Evening CollegeMangalore, KA
Master of Commerce
2018
University Overview
Canara First Grade CollegeMangalore, KA
Bachelor of Commerce
2016
University Overview
P.A. Pre University CollegeMangalore, KA
HSC from Statistics, Economics, Business Studies, Accountancy
2013
University Overview
Vishwamangala High SchoolMangalore, KA
SSLC from Passed Grade 10
2011
University Overview
Skills
- Skilled in MS Excel functions such as VLOOKUP, conditional formatting, Data validations, Pivot table generations, chart creation and Dashboard generation
- Basic knowledge of computer programming (VBA, editing excel Macros)
- Computer Proficiency - MS Office, JIRA, DB Visualizer
- Basic knowledge of editing the existing SQL queries
- Process improvement, Inventory Management
Accomplishments
Accomplishments
- Received a quarterly partnership award from the onshore team for exhibiting a dedication to the work and the company's goals.
- Developed a power automation tool to help eliminate production errors that occur frequently.
- A formula was developed that helped an Excel workbook reduce data entering errors.
- Taken over 2 transitions from on shore team and transferred the knowledge to the team
Timeline
Process Specialist
Cognizant Technology Solutions
06.2017 - Current
Besant Evening College
Master of Commerce
Canara First Grade College
Bachelor of Commerce
P.A. Pre University College
HSC from Statistics, Economics, Business Studies, Accountancy
Vishwamangala High School
SSLC from Passed Grade 10
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