Nithin Kandala

• Delivered onsite and remote IT support for end users, resolving hardware, software, and network issues to enhance user satisfaction.

• Troubleshot and resolved Windows OS, Microsoft Office, Outlook, VPN, printer, and application-related issues.

• Supported Microsoft Intune managed devices by performing device health checks, compliance verification, and troubleshooting.

• Installed, configured, and supported desktops, laptops, peripherals, and enterprise software applications.

• Supported Windows Autopilot provisioning and deployment, streamlining user onboarding processes.

• Monitored ticket queues, prioritized critical incidents, and maintained accurate documentation of support activities.

• Assisted in Windows Autopilot device provisioning, deployment, and user onboarding activities.

• Performed Active Directory user account administration including account verification, password resets, account unlocks, and access validation.

• Coordinated with field engineers and vendors for onsite hardware replacements and issue resolution.

• Enhanced end-user experience by providing high-quality technical support, ensuring minimal system downtime and effective issue resolution.