Nithin Koushik
Digital Engineer
Bengaluru
Summary
I have more than 2 years of experience in the IT industry. Possess experience in ServiceNow platform on Automation Test Framework (ATF). Over the two years having interacted with seniors and manager, I have gained understanding and usage of SDLC and STLC process. Having used agile(Scrum) methodology in the client project, I have exhibited diligence in complying with operational protocol such as daily standup calls and also defect triage calls when needed. Experience in testing Web-based application on Edge and Chrome browsers. Core competence area involves design of test cases and regression analysis in ServiceNow platform.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Automation Engineer
Sonata Software
08.2022 - Current
- Worked on ServiceNow Platform to optimize and automate solution requirements on ITSM modules like Change Management, Incident Management, Problem Management, Service Portal, Agent Workspace, GRC, CSDM and CMDB using Automation Test Framework - JavaScript, Java, Postman, Bruno.
- Managed testing implementation efforts related to the design and operation of automated systems, ensuring accurate records were maintained for future reference.
- Participated in root cause analysis efforts to resolve complex issues related to automated system software.
- Completed automation of functional, validation and regression testing.
- Served as the primary point of contact for all inquiries related to automation equipment performance, functionality issues as they arose and implementing corrective actions when necessary.
Education
Electronics and Communication Engineering -
JSS Academy Of Technical Education, Bengaluru
07.2018 - 07.2022
Xll - undefined
Jnana Sweekar PU College, Bengaluru
06.2016 - 03.2017
Skills
JavaScript
Java
Python (Basic)
Oracle SQL 10g
MySQL
ServiceNow ATF
ServiceNow
Qtest
JIRA
Disclaimer
Bengaluru, Nithin Koushik S
Projects
IRIS, 08/22, present, Enable customers or end users to access the help desk, request a service or report an incident. Allows IT support agents to contact customer and facilitate in tracking and resolving the issue - JavaScript, Java, Bruno.
Languages
French
Elementary (A2)
Interests
Cycling, table tennis and learning French through Duolingo
Timeline
Automation Engineer
Sonata Software
08.2022 - Current
Electronics and Communication Engineering -
JSS Academy Of Technical Education, Bengaluru
07.2018 - 07.2022
Xll - undefined
Jnana Sweekar PU College, Bengaluru
06.2016 - 03.2017
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