Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Additionalinformation
Work Preference
Timeline
Generic
Open To Work

Nithin Krishna Poojari

Doha

Summary

Polished Hotel Concierge with exceptional experience in hospitality management. Dynamic and personable and well-versed in travel arrangements. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a confidence of accuracy. To seek and maintain fulltime position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Concierge Supervisor

Anantara - Banana Island Resort Doha
Doha
11.2015 - 09.2024
  • Responsible for managing concierge services and operations
  • Ensures concierge services and daily operation is smooth
  • Coached, supported and developed team with goal of continuous growth and skill improvement
  • Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction
  • Assisted guests with variety of services and local attraction information
  • Created welcoming and comfortable environment for guests
  • Managed check-in and check-out procedures for guests
  • Handled customer complaints to satisfy and retain guests
  • Preparing guest itinerary
  • Arranging Private Dinner set up
  • Team training sessions
  • Maintained high level of professionalism and discretion when dealing with guests
  • Assisted with luggage handling, valet services and concierge services
  • Scheduled and confirmed restaurant reservations for guests
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests
  • VIP guest arrival arrangements
  • Develop and foster environment of teamwork and interdepartmental cooperation
  • Assisting with airlines service
  • Club car operation on the Island
  • Group arrival & departure planning
  • Checklist & Maintenance report
  • Made reservations for spa treatments, restaurants and golf tee times.
  • Performed administrative duties such as maintaining logs of incident reports or tracking budget expenditures.
  • Established relationships with key stakeholders such as hotel staff, external suppliers and vendors.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Scheduled shifts for all concierge personnel according to occupancy levels and peak times of operation.
  • Participated in the recruitment process by interviewing potential candidates for vacant positions within the team.
  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.

Assistant Transport Fleet Manager

Queens Rent a Car
Doha, Qatar
10.2024 - 12.2025
  • Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
  • Proactively identified and solved complex problems that impacted management and business direction.
  • Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
  • Supervised maintenance team and effectively delegated assignments to optimize processes.
  • Trained drivers to manage time effectively, improving overall mileage performance.
  • Documented equipment transfers and sales details for accurate record keeping.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Maintained accurate driver information for delivery scheduling.
  • Generated daily reports detailing suggested process improvement initiatives to inform management.
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Project Site Supervisor

Praana Constructions
Bangalore
12.2012 - 08.2015
  • Maintained records and logs of work performed and materials and equipment used
  • Trained new team members on site policies and procedures
  • Initiated onsite safety program and properly trained team members to decrease injuries
  • Evaluated team member strengths and assigned tasks based upon expertise and background
  • Assisted managers in interviewing and selecting new workers
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes

Trainee - House Keeping Supervisor

E-Inn Hotels
Bangalore
03.2012 - 10.2012
  • Learned new materials, processes, and programs quickly
  • Attended training courses to build understanding of processes, techniques, and industry
  • Shadowed senior team members to learn all related jobs and tasks
  • Supported departmental tasks to increase understanding of industry processes
  • Handled day-to-day customer or client questions via telephone or email
  • Educated staff on organizational mission and goals to help employees success
  • Provide orientation and training
  • Manage the inventory and order supplies
  • Communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful

Education

High School -

SVS High School
Katapadi

Skills

  • Good Telephone Etiquette
  • Excellent
  • Problem-Solving
  • Professional Attitude
  • Teamwork and Collaboration
  • MS Office
  • Active Listening
  • Interpersonal Communication
  • Decision-Making
  • Planning and Coordination
  • Advisor
  • Brand success
  • Self-Motivated
  • Strong leadership
  • Guest relations
  • Local area expertise
  • Luxury service standards
  • Transportation coordination
  • Tourism industry insight
  • Dining reservations
  • Plan events
  • Interpersonal skills
  • Celebrity guest support

Disclaimer

I hereby declare that the above made statements are true to the best of my knowledge and belief, and that I understand it is made for use as evidence.

Languages

  • Kannada, Native language
  • English, C1 - Advanced
  • Tamil, C1 - Advanced
  • Telugu, C1 - Advanced
  • Malayalam, C1 - Advanced
  • Hindi, C2 - Proficient

Additionalinformation

Singing, Lyrics Writing, Photography, 2017, PAA - Bellman / Buggy Driver, 2019, Bellman - Bell Captain, 2021, Bell Captain - Concierge Supervisor, 2023, Concierge Supervisor, 2023 / 2024, Acting Assistant Concierge Manager

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Salary Range

₹116000/yr - ₹200000/yr

Timeline

Assistant Transport Fleet Manager

Queens Rent a Car
10.2024 - 12.2025

Concierge Supervisor

Anantara - Banana Island Resort Doha
11.2015 - 09.2024

Project Site Supervisor

Praana Constructions
12.2012 - 08.2015

Trainee - House Keeping Supervisor

E-Inn Hotels
03.2012 - 10.2012

High School -

SVS High School
Nithin Krishna Poojari