Polished Hotel Concierge with exceptional experience in hospitality management. Dynamic and personable and well-versed in travel arrangements. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a confidence of accuracy. To seek and maintain fulltime position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Nithin Krishna Poojari
Doha
Summary
Overview
14
years of professional experience
Work History
Anantara - Banana Island Resort DohaDoha
Concierge Supervisor
11.2015 - 09.2024
Job overview
- Responsible for managing concierge services and operations
- Ensures concierge services and daily operation is smooth
- Coached, supported and developed team with goal of continuous growth and skill improvement
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction
- Assisted guests with variety of services and local attraction information
- Created welcoming and comfortable environment for guests
- Managed check-in and check-out procedures for guests
- Handled customer complaints to satisfy and retain guests
- Preparing guest itinerary
- Arranging Private Dinner set up
- Team training sessions
- Maintained high level of professionalism and discretion when dealing with guests
- Assisted with luggage handling, valet services and concierge services
- Scheduled and confirmed restaurant reservations for guests
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests
- VIP guest arrival arrangements
- Develop and foster environment of teamwork and interdepartmental cooperation
- Assisting with airlines service
- Club car operation on the Island
- Group arrival & departure planning
- Checklist & Maintenance report
- Made reservations for spa treatments, restaurants and golf tee times.
- Performed administrative duties such as maintaining logs of incident reports or tracking budget expenditures.
- Established relationships with key stakeholders such as hotel staff, external suppliers and vendors.
- Scheduled space or equipment for special programs, meetings and conferences.
- Scheduled shifts for all concierge personnel according to occupancy levels and peak times of operation.
- Participated in the recruitment process by interviewing potential candidates for vacant positions within the team.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
Queens Rent a CarDoha, Qatar
Assistant Transport Fleet Manager
10.2024 - 12.2025
Job overview
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Proactively identified and solved complex problems that impacted management and business direction.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Documented equipment transfers and sales details for accurate record keeping.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Maintained accurate driver information for delivery scheduling.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Praana ConstructionsBangalore
Project Site Supervisor
12.2012 - 08.2015
Job overview
- Maintained records and logs of work performed and materials and equipment used
- Trained new team members on site policies and procedures
- Initiated onsite safety program and properly trained team members to decrease injuries
- Evaluated team member strengths and assigned tasks based upon expertise and background
- Assisted managers in interviewing and selecting new workers
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes
E-Inn HotelsBangalore
Trainee - House Keeping Supervisor
03.2012 - 10.2012
Job overview
- Learned new materials, processes, and programs quickly
- Attended training courses to build understanding of processes, techniques, and industry
- Shadowed senior team members to learn all related jobs and tasks
- Supported departmental tasks to increase understanding of industry processes
- Handled day-to-day customer or client questions via telephone or email
- Educated staff on organizational mission and goals to help employees success
- Provide orientation and training
- Manage the inventory and order supplies
- Communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful
Education
SVS High SchoolKatapadi
High School
University Overview
Skills
- Good Telephone Etiquette
- Excellent
- Problem-Solving
- Professional Attitude
- Teamwork and Collaboration
- MS Office
- Active Listening
- Interpersonal Communication
- Decision-Making
- Planning and Coordination
- Advisor
- Brand success
- Self-Motivated
- Strong leadership
- Guest relations
- Local area expertise
- Luxury service standards
- Transportation coordination
- Tourism industry insight
- Dining reservations
- Plan events
- Interpersonal skills
- Celebrity guest support
Disclaimer
Disclaimer
I hereby declare that the above made statements are true to the best of my knowledge and belief, and that I understand it is made for use as evidence.Languages
Languages
- Kannada, Native language
- English, C1 - Advanced
- Tamil, C1 - Advanced
- Telugu, C1 - Advanced
- Malayalam, C1 - Advanced
- Hindi, C2 - Proficient
Additionalinformation
Additionalinformation
Singing, Lyrics Writing, Photography, 2017, PAA - Bellman / Buggy Driver, 2019, Bellman - Bell Captain, 2021, Bell Captain - Concierge Supervisor, 2023, Concierge Supervisor, 2023 / 2024, Acting Assistant Concierge Manager
Timeline
Assistant Transport Fleet Manager
Queens Rent a Car
10.2024 - 12.2025
Concierge Supervisor
Anantara - Banana Island Resort Doha
11.2015 - 09.2024
Project Site Supervisor
Praana Constructions
12.2012 - 08.2015
Trainee - House Keeping Supervisor
E-Inn Hotels
03.2012 - 10.2012
SVS High School
High School