Open To Work
Nithin Krishna Poojari
Doha
Summary
Polished Hotel Concierge with exceptional experience in hospitality management. Dynamic and personable and well-versed in travel arrangements. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a confidence of accuracy. To seek and maintain fulltime position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Concierge Supervisor
Anantara - Banana Island Resort Doha
Doha
11.2015 - 09.2024
- Responsible for managing concierge services and operations
- Ensures concierge services and daily operation is smooth
- Coached, supported and developed team with goal of continuous growth and skill improvement
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction
- Assisted guests with variety of services and local attraction information
- Created welcoming and comfortable environment for guests
- Managed check-in and check-out procedures for guests
- Handled customer complaints to satisfy and retain guests
- Preparing guest itinerary
- Arranging Private Dinner set up
- Team training sessions
- Maintained high level of professionalism and discretion when dealing with guests
- Assisted with luggage handling, valet services and concierge services
- Scheduled and confirmed restaurant reservations for guests
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests
- VIP guest arrival arrangements
- Develop and foster environment of teamwork and interdepartmental cooperation
- Assisting with airlines service
- Club car operation on the Island
- Group arrival & departure planning
- Checklist & Maintenance report
- Made reservations for spa treatments, restaurants and golf tee times.
- Performed administrative duties such as maintaining logs of incident reports or tracking budget expenditures.
- Established relationships with key stakeholders such as hotel staff, external suppliers and vendors.
- Scheduled space or equipment for special programs, meetings and conferences.
- Scheduled shifts for all concierge personnel according to occupancy levels and peak times of operation.
- Participated in the recruitment process by interviewing potential candidates for vacant positions within the team.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
Assistant Transport Fleet Manager
Queens Rent a Car
Doha, Qatar
10.2024 - 12.2025
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Proactively identified and solved complex problems that impacted management and business direction.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Documented equipment transfers and sales details for accurate record keeping.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Maintained accurate driver information for delivery scheduling.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Project Site Supervisor
Praana Constructions
Bangalore
12.2012 - 08.2015
- Maintained records and logs of work performed and materials and equipment used
- Trained new team members on site policies and procedures
- Initiated onsite safety program and properly trained team members to decrease injuries
- Evaluated team member strengths and assigned tasks based upon expertise and background
- Assisted managers in interviewing and selecting new workers
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes
Trainee - House Keeping Supervisor
E-Inn Hotels
Bangalore
03.2012 - 10.2012
- Learned new materials, processes, and programs quickly
- Attended training courses to build understanding of processes, techniques, and industry
- Shadowed senior team members to learn all related jobs and tasks
- Supported departmental tasks to increase understanding of industry processes
- Handled day-to-day customer or client questions via telephone or email
- Educated staff on organizational mission and goals to help employees success
- Provide orientation and training
- Manage the inventory and order supplies
- Communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful
Education
High School -
SVS High School
KatapadiSkills
- Good Telephone Etiquette
- Excellent
- Problem-Solving
- Professional Attitude
- Teamwork and Collaboration
- MS Office
- Active Listening
- Interpersonal Communication
- Decision-Making
- Planning and Coordination
- Advisor
- Brand success
- Self-Motivated
- Strong leadership
- Guest relations
- Local area expertise
- Luxury service standards
- Transportation coordination
- Tourism industry insight
- Dining reservations
- Plan events
- Interpersonal skills
- Celebrity guest support
Disclaimer
I hereby declare that the above made statements are true to the best of my knowledge and belief, and that I understand it is made for use as evidence.
Languages
- Kannada, Native language
- English, C1 - Advanced
- Tamil, C1 - Advanced
- Telugu, C1 - Advanced
- Malayalam, C1 - Advanced
- Hindi, C2 - Proficient
Additionalinformation
Singing, Lyrics Writing, Photography, 2017, PAA - Bellman / Buggy Driver, 2019, Bellman - Bell Captain, 2021, Bell Captain - Concierge Supervisor, 2023, Concierge Supervisor, 2023 / 2024, Acting Assistant Concierge Manager
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₹116000/yr - ₹200000/yrTimeline
Assistant Transport Fleet Manager
Queens Rent a Car
10.2024 - 12.2025
Concierge Supervisor
Anantara - Banana Island Resort Doha
11.2015 - 09.2024
Project Site Supervisor
Praana Constructions
12.2012 - 08.2015
Trainee - House Keeping Supervisor
E-Inn Hotels
03.2012 - 10.2012
High School -
SVS High School