Hi, I’m
Nithin Mathew
Customer Service & Credit Risk Analyst (Operations)
Dubai
Summary
I am a dedicated professional with over 5 years of experience in customer service and operations. I possess strong skills in handling customer queries and providing effective solutions, which has fostered customer loyalty and trust.
Overview
9
years of professional experience
5
Languages
Work History
Canara Bank
Customer Service Representative
01.2024 - 01.2026
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Niro money
Credit Risk Analyst (Operations)
09.2022 - 01.2024
Job overview
- Analyse the loan application and Verify the Details with Client.
- Take a Decision of Loan application and Cross verify the Details of Customer & Make Decisions.
Slice Pay
Customer support Executive
12.2021 - 09.2022
Job overview
- Respond to customers issues and take actions
- Make customer happy & trust in the service
Concentrix Services India Pvt Ltd
Sr. Representative (Customer Service) - Federal Bank
05.2021 - 11.2021
Job overview
- Promote bank products and services.
- Ensure best practices in rendering services to customers.
Concentrix Daksh Services India Pvt Ltd
Sr. Representative (Customer Service) - TVS Auto Assistance
09.2018 - 05.2021
Job overview
- Provide On road emergency assistance and respond to customers issues and take actions.
- Make customer happy & trust in the service
Interactive BPO Services
Customer support Executive – MAN Trucks
03.2017 - 08.2018
Job overview
- Provide Vehicle service of MAN Trucks
- Respond to customers issues and take actions.
Education
Vivekananda Polytechnic Puttur
Diploma in Computer Science
05.2016
St.George P U CollegeNellyady
P.U.C
05.2013
St.George High SchoolNellyady
S S L C
05.2011
Skills
Excel
Personal Information
Timeline
Customer Service Representative
Canara Bank
01.2024 - 01.2026
Credit Risk Analyst (Operations)
Niro money
09.2022 - 01.2024
Customer support Executive
Slice Pay
12.2021 - 09.2022
Sr. Representative (Customer Service) - Federal Bank
Concentrix Services India Pvt Ltd
05.2021 - 11.2021
Sr. Representative (Customer Service) - TVS Auto Assistance
Concentrix Daksh Services India Pvt Ltd
09.2018 - 05.2021
Customer support Executive – MAN Trucks
Interactive BPO Services
03.2017 - 08.2018
Vivekananda Polytechnic
Diploma in Computer Science
St.George P U College
P.U.C
St.George High School
S S L C