Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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NITHIN NAYAK

NITHIN NAYAK

Bangalore

Summary

Experienced Senior Revenue/Business Operations Specialist with a demonstrated history of working in the information technology and services industry. 10+ years’ successful track record of results-driven and dedicated Operations experience with an exceptional ability to analyze current workflow of operations teams and leverage the analysis to drive process improvements & customer satisfaction. Skilled in Business Process, Changepoint, Salesforce, Microsoft Excel and SAP SRM.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Business (Revenue) Operations

OpenText Corporation (GXS- India)
01.2022 - Current
  • Bookings, Revenue & Subcontractor Cost Forecasting- support the weekly booking, revenue and cost forecasting process by preparing and analyzing financial/operational reports.
  • Act as a trusted Business Advisor, providing expert guidance to regional leads in support of weekly forecasting processes.
  • Partner closely with the business unit leaders to understand business strategy and program goals driving success.
  • Manage end-to-end project lifecycles, meticulously tracking progress, monitoring key metrics, and ensuring successful completion.
  • Manage monthly revenue recognition, customer billing, cross charges & resource forecast.
  • Support backlog cleanups, unbilled revenue & project overruns. Deliver status reports to stakeholders for budgeting and planning purposes.

Business Analyst

VMware
11.2020 - 12.2021
  • Draft custom Statement of Work (SOWs) documents for Professional Consulting Services as per drafting guideline and company policy, consisting of service description and high-level effort estimation with financials.
  • Support to create pricing estimates for custom consulting service using pricing tools.
  • Bid manage the deal and facilitate SOW approval process through internal systems and collaborate with stakeholders throughout the approval process.
  • Participate in deal review calls for large complex /high risk deals and revise work with internal teams for deal updates.
  • Work with regional business lead and legal for non-standard terms and conditions on SOW and facilitate approvals.

Business Analyst

OpenText Corporation (GXS- India)
10.2017 - 10.2020
  • Project bookings - verifying Salesforce opportunity, profitability calculator and ensure proper paperwork as per guidelines before bookings.
  • Task creations- as per project requirements or as per setup request email from project managers or managing principles. Resource assignment- assigning resources to the task as per the resource assignment plan provided by project managers.
  • Managing time & expense reversals and time & expense transfers. Managing Time and Expense upload for OT resources.
  • User Setup- Initiating CP account workflows, processing assigned workflows initiated for creating CP accounts (OT employee & Subco resources) and updating CP records as when necessary.
  • Managing the Non-billable engagements i.e. setups, tasks and resource assignments.
  • Review of project status & availability of funding with project managers, solution principals and internal management.
  • Customer invoicing- requesting for customer invoicing as per project managers requirements & guidelines. Ensure regular update of process documentation adhering to quality compliances.
  • Training the new hire on the process activities.
  • Assisting in Subcontractor process and activities and providing backup support for APAC activities/requests.
  • Acted as lead & SPOC in absence of people centric manager in OpenText Bangalore from October 2017 till January 2018.

Business Operations Analyst

EMC Software & Services (INDIA) PVT LTD. (Dell EMC)
06.2012 - 09.2017
  • Project bookings, validations and ensure proper paperwork as per guidelines before bookings.
  • Liaise with the Corporate Indirect Procurement (CIP) team in getting an MSA setup with the new partners.
  • Creation of Statement of work (SOW) based on the client agreements with Partners. Raising Purchase orders for partners (SRM) for the projects.
  • Review of project status & availability of funding with project managers, solution principals and internal management.
  • Processing Partner invoices (T&M, Fixed Fee & Expenses) and submission to AP with required approvals.
  • Liaise with Project Team to report subcontractor resources- time & expenses on the project on a timely basis.
  • Provide data to the Central finance team on GRIR balancing and correct in case on imbalance. Work with Project Manager to close PO and Project.
  • Ensure regular update of process documentation adhering to quality compliances.
  • Successful transition (inward) of the Partner Management activities to the Bangalore team for EMEA & APJ entities.

Education

Bachelor's - business management

Bangalore University
01.2012

Skills

  • Revenue Recognition
  • Microsoft Excel
  • Process Transition
  • Project Forecasting
  • Subcontracting Process
  • Customer Services
  • Critical thinking
  • Problem resolution

Certification

  • PRINCE2 Foundation & Practitioner
  • ITIL (Foundation)

Languages

English
Kannada
Hindi
Konkani

Personal Information

Date of Birth: 10/31/91

Timeline

Senior Business (Revenue) Operations

OpenText Corporation (GXS- India)
01.2022 - Current

Business Analyst

VMware
11.2020 - 12.2021

Business Analyst

OpenText Corporation (GXS- India)
10.2017 - 10.2020

Business Operations Analyst

EMC Software & Services (INDIA) PVT LTD. (Dell EMC)
06.2012 - 09.2017

Bachelor's - business management

Bangalore University

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NITHIN NAYAK