Nithin S
Bangalore
Summary
Strategic and detail-oriented professional with 6.5+ years of diverse experience in operations management, legal collections, customer success, vehicle diagnostic and HR coordination within the automotive, IT and Lending sectors. Adept at streamlining processes, managing cross-functional teams, executing legal strategies and aligning organizational practices with business goals.
Overview
7
7
years of professional experience
Work History
Operations Manager
Autoglobe Solutions Pvt Ltd
10.2024 - 07.2025
- Implemented HR and operation policies improving team efficiency and policy adherence.
- Managed end-to-end recruitment and resource planning aligned with business needs.
- Ensured statutory compliances under labor laws and carried out audits and documentation.
- Spearheaded employee performance management and retention initiatives.
Assistant Manager
VCatch
01.2023 - 10.2024
- Handled PAN India legal operations including issuance of legal notices, execution of court summons, etc.
- Represented the financial institutions in online conciliations with the aim of resolving the disputes in an amicable manner.
- Managed centralized document control and legal compliance submissions.
Vehicle Specialist (Customer Success Manager)
Quess Corp Pvt Ltd (Bosch BGSW)
01.2023 - 01.2023
- Delivered technical support to OEM clients – Toyota, Maruti, and JLR.
- Led a 63-member cross-border support team (India & South Africa).
- Handled international escalations with structured SLA protocols.
Vehicle Diagnostic Engineer – Level 4
Manpower Group Services Pvt Ltd (Bosch Ltd – RBIN)
01.2021 - 01.2023
- Led part number creation/dissolution via SAP, resolving OEM diagnostics issues.
- Supported ECU flashing projects and diagnostic tools for Piaggio, Escorts, and more.
- Coordinated vendor support with Panasonic, Pelican, and Capgemini.
- Trained 26-member internal teams on WSMS systems and policies.
Vehicle Diagnostic Engineer – Level 3
Genius Consultants Pvt Ltd (Bosch Ltd – RBIN)
01.2020 - 01.2021
- Collaborated with Bosch SA teams on worldwide diagnostics data handling.
- Resolved service-ticket escalations for Maruti and Toyota.
- Led ECU servicing/training programs and maintenance operations.
Customer Support Executive – Level 1
Transact Global
01.2019 - 01.2020
- Delivered L1 support for HMSI, Bosch Car/Diesel services, and OE scanner divisions.
- Managed Ameyo-based CRM reporting and led a 17-member support team.
Education
BCA -
Narayana Institute of Technology
Internship - Web Development
Glovish Institute of Technology
01.2018
Diploma - Computer Science
M N Technical Institute
01.2017
10th - undefined
St. Claret School
01.2014
Skills
- Tools: SAP, Ameyo CRM, MS Office, Google Workspace
- Domains: Vehicle Diagnostics, Operations, Customer Success, Legal Coordination
Awards
Client Gratitude for Turnaround Time–based Service (Bosch), OEM Recognition for Service Excellence (Bosch), Best Strategic Planner – AutoAid (Dec), Exemplary Operations Manager – AutoAid (Feb), Client Service Excellence – AutoAid (Mar)
Timeline
Operations Manager
Autoglobe Solutions Pvt Ltd
10.2024 - 07.2025
Assistant Manager
VCatch
01.2023 - 10.2024
Vehicle Specialist (Customer Success Manager)
Quess Corp Pvt Ltd (Bosch BGSW)
01.2023 - 01.2023
Vehicle Diagnostic Engineer – Level 4
Manpower Group Services Pvt Ltd (Bosch Ltd – RBIN)
01.2021 - 01.2023
Vehicle Diagnostic Engineer – Level 3
Genius Consultants Pvt Ltd (Bosch Ltd – RBIN)
01.2020 - 01.2021
Customer Support Executive – Level 1
Transact Global
01.2019 - 01.2020
Internship - Web Development
Glovish Institute of Technology
Diploma - Computer Science
M N Technical Institute
10th - undefined
St. Claret School
BCA -
Narayana Institute of Technology
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