Nithin S
Bangalore
Summary
Offering strong interpersonal and communication abilities, with genuine interest in helping customers. Contributes foundation in customer service principles and dedication to learning credit card management systems. Ready to use and develop problem-solving and communication skills.
Overview
5
5
years of professional experience
4041
4041
years of post-secondary education
4
4
Languages
Work History
Customer Service Professional
Cogent
09.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
SBI Credit Card Customer Service Representative
IEnergizer
01.2024 - 09.2025
- Currently working for the past 13 months.
- Developed a customer service training program that improved customer service representatives' ability to handle customer inquiries
- Proven ability to handle customer issues quickly and discreetly while improving customer retention rate
- Monitoring accounts for fraudulent activity and liaising between customers and the compliance department to resolve issues.
- Assist customer in understanding their bill, and processing transactions.
- Maintaining customer profiles and ensuring proper documentation is provided and obtained.
Customer Service Professional
Altruist Technologies Pvt. Ltd
02.2023 - 01.2024
- Developed and maintained customer service support systems to streamline customer interactions and increase customer satisfaction.
- · A customer service professional who has demonstrated excellence in handling 100-plus customers per day.
Bajaj Finserv Customer Service Representative
Allset Business Solution
12.2021 - 11.2022
- primary point of contact for small business account holders, providing superior customer satisfaction and answering in-depth account questions.
- · A customer service professional who has demonstrated excellence in handling 100-plus customers per day.
- Monitoring accounts for fraudulent activity and liaising between customers and the compliance department to resolve issues.
- Assist customer in understanding their bill, processing transactions, and making payments.
- Maintaining customer profiles and ensuring proper documentation is provided and obtained.
Customer Service Professional
Hexaware Technologies Ltd.
04.2021 - 07.2021
- A customer service professional who has demonstrated excellence in handling 100 customers daily.
- Guiding them through frame selection, explaining lens options based on their prescription, selling eyewear products, and enduring positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
B.E - Electronics And Communication Engineering
JCT College of Engineering And Technology
Coimbatore 04.2001 - 01.2020
Diploma - Electrical And Electronics Engineering
Karpagam Polytechnic College
Coimbatore04-2014
10th -
Karpagam Polytechnic College
Palakkad03-2008
Skills
- C
- C
- Java
- SQL
- Manual Testing
- Automation Testing
- Embedded design and development
- Customer relations
Father's Name
Sreedharan.M
Leisure Works
- Listening to music
- Repairing the electronic gadgets
Personal Information
- Date of Birth: 01/18/93
- Gender: Male
Disclaimer
I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.
Certified Activities
- Software Testing Course, QSpiders Academy, Good performance report
- Core Programming Course, NIIT, Good performance report
- Vocational Industrial Training on Long Distance Communication Systems, BSNL
- In-Plant Training, ITI, Palakkad, 12/08/14 to 12/12/14
- Auto CAD, Programmable Logic Controller, PCB Designing and Solar Lantern, State Project Co-ordination Unit, Karpagam Polytechnic College
Timeline
Customer Service Professional
Cogent
09.2025 - Current
SBI Credit Card Customer Service Representative
IEnergizer
01.2024 - 09.2025
Customer Service Professional
Altruist Technologies Pvt. Ltd
02.2023 - 01.2024
Bajaj Finserv Customer Service Representative
Allset Business Solution
12.2021 - 11.2022
Customer Service Professional
Hexaware Technologies Ltd.
04.2021 - 07.2021
B.E - Electronics And Communication Engineering
JCT College of Engineering And Technology
04.2001 - 01.2020
Diploma - Electrical And Electronics Engineering
Karpagam Polytechnic College
10th -
Karpagam Polytechnic College