Nithin Sudhakaran
Bengaluru
Summary
Business professional with extensive experience in optimizing operations and enhancing team performance. Proven expertise in budget management and strategic planning, driving significant growth through effective client relationship development. Strong account management skills demonstrated at a national level, resulting in increased revenue and streamlined processes.
Overview
11
11
years of professional experience
Work History
Senior Business Operations Manager
OYO USA
Dallas
08.2024 - Current
- Managed independent hotel accounts across the USA, driving revenue growth, operational efficiency, and guest satisfaction.
- Analyzed hotel performance metrics (RevPAR, ADR, occupancy), and implemented data-driven revenue strategies.
- Secured and onboarded new hotel partnerships in key markets, including California, Texas, Georgia, and Florida.
- Conducted a successful partner event in California, resulting in 3x target achievement in Q1 (Apr-Jun) FY25.
- Collaborated with cross-functional teams to improve partner operations, guest experience, and online reputation.
Product Business Manager - Fintech
Zomato
Gurugram
04.2023 - 04.2024
- Led the launch of Zomato for Enterprise that offers corporate meal solutions. Onboarding 40+ corporate clients in the first six months, contributing to ₹1.15 crore per month in revenue.
- Automated key processes, built CRM app processing 500+ leads monthly, cutting lead assignment time by 60%.
- Reduced lead acquisition cost by 35% while increasing lead volume by 40% through optimized sourcing.
- Led a team of eight sales and pre-sales representatives, achieving 100% of sales targets.
Senior Key Account Manager (National Accounts)
Zomato
Gurugram
01.2022 - 04.2023
- Developed and implemented strategies to grow sales, revenue, and profitability for key national accounts such as Burger King, McDonald’s, Baskin-Robbins, and others, while ensuring customer satisfaction and loyalty.
- Increased revenue by 1.5x through business expansion, marketing, and OPEX optimization.
- Boosted the market share of a major burger chain from 35% to 52% within two years.
- Drove 1.8x ads wallet share expansion.
- Built joint business plans and competitive strategies to sustain market leadership.
- Led a team of 7 or more members and leveraged analytics tools (Redash) for data-driven decision-making.
Strategic Account Manager
Zomato
Mumbai
02.2020 - 05.2022
- Handled a diverse portfolio of national dessert chains, including Natural Ice Cream, Baskin-Robbins, and Quality Walls.
- Implemented extensive funnel optimization to enhance conversion rates by 25% translating into increased revenue
- Drove campaign coverage of the portfolio by 75%, resulting in a 40% incremental order volume.
- Planned efforts to reduce customer churn through targeted marketing initiatives.
- Spearheaded efforts for better revenue generation from ads over the medium to long term.
City Account Manager
Zomato
Mumbai
08.2018 - 02.2020
- Managed a portfolio exceeding 250 City Accounts in South Mumbai.
- Enhanced visibility of eateries by implementing revenue-generating advertising solutions, contributing 12% to GMV.
- Streamlined advertising strategies increased customer conversion rates.
- Ran multiple co-branded ATL campaigns to drive market share growth.
Technical Support Executive
ZYCUS
Mumbai
07.2017 - 01.2018
Customer Sales Specialist
Ocwen Financial Solutions Pvt. Ltd.
Mumbai
09.2014 - 12.2016
Education
Master of Business Administration - Leadership And Strategy
OP Jindal Global University
Sonipat, IN-HR10-2024
Bachelor of Technology - Mechanical Engineering
Manav Bharti University
India04-2014
Skills
- Problem solving
- Business strategy
- International Sales
- Sales expertise
- Leadership skills
- Marketing strategy
- Team management
- User experience design
- E-commerce optimization
- Relationship management
- Google Analytics proficiency
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Malayalam
Native
Native
Tamil
Intermediate (B1)
B1
Personal Information
Date of birth: 11/04/92
Timeline
Senior Business Operations Manager
OYO USA
08.2024 - Current
Product Business Manager - Fintech
Zomato
04.2023 - 04.2024
Senior Key Account Manager (National Accounts)
Zomato
01.2022 - 04.2023
Strategic Account Manager
Zomato
02.2020 - 05.2022
City Account Manager
Zomato
08.2018 - 02.2020
Technical Support Executive
ZYCUS
07.2017 - 01.2018
Customer Sales Specialist
Ocwen Financial Solutions Pvt. Ltd.
09.2014 - 12.2016
Master of Business Administration - Leadership And Strategy
OP Jindal Global University
Bachelor of Technology - Mechanical Engineering
Manav Bharti University
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