NITHIN Y
Quality Assurance Engineer
NARASARAOPET,Andhra Pradesh
Summary
Adept at driving quality and efficiency, I spearheaded process advancements at Unipart Logistics, leveraging my expertise in quality assurance and continuous improvement strategies. My knack for fostering team collaboration and my analytical prowess have consistently enhanced operational performance and profitability, showcasing a unique blend of technical acumen and interpersonal skills.
Overview
8
8
years of professional experience
2
2
Languages
6
6
years of post-secondary education
Work History
Quality Assurance Engineer
Unipart Logistics
coventry, Warwickshire, United Kingdom.
02.2023 - 01.2024
- Played key role in achieving significant improvements in product quality, leading to substantial decrease in customer-reported issues.
- Reduced defect leakage to production by overhauling defect tracking and management system.
- Pioneered adoption of continuous integration and delivery practices in QA process, significantly accelerating release cycles.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Enhanced user experience by rigorously testing new features for usability and performance under real-world conditions.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
Business Analyst
Nakka Consultancy
Essex, Romford, United Kingdom.
02.2022 - 02.2023
- Increased resource efficiency by analyzing detailed business requirements.
- Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
- Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Developed data mining algorithms to identify and classify patterns in data.
Inventory Management Associate
STACI Group: Digital Hub
Rugby, Warwickshire, United Kingdom.
02.2021 - 01.2022
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Contributed to cost reduction initiatives by identifying opportunities for optimizing storage space utilization and minimizing waste through strategic disposal methods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Conducted thorough analyses of historical data to forecast future demand patterns, enabling informed decision-making regarding purchasing strategies.
- Coordinated cross-departmental efforts during peak seasons or special promotions to maintain adequate stock levels without compromising other operational priorities.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
Operations Executive
The White Company London
Northampton, Northamptonshire, United kingdom
09.2019 - 01.2020
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
IT Support Engineer
Spirah Creative
Hyderabad, Telangana
01.2018 - 03.2019
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Offered assistance in implementing and developing training programs.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Tested new software and hardware prior to deployment.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
Business Owner
S H A
01.2016 - 11.2017
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
Education
Master of Science - Project Management
UNIVERSITY OF NORTHAMPTON
University Of Northampton University Drive, Northa 09.2019 - 11.2021
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Narasaraopet, Andhra Pradesh, India, 522601 08.2011 - 05.2015
Skills
Business process improvement
Project Management
Data analysis
Agile methodology
Problem-solving
Time management
Scrum methodology
Quality processes
Quality assurance strategy
Timeline
Quality Assurance Engineer
Unipart Logistics
02.2023 - 01.2024
Business Analyst
Nakka Consultancy
02.2022 - 02.2023
Inventory Management Associate
STACI Group: Digital Hub
02.2021 - 01.2022
Operations Executive
The White Company London
09.2019 - 01.2020
Master of Science - Project Management
UNIVERSITY OF NORTHAMPTON
09.2019 - 11.2021
IT Support Engineer
Spirah Creative
01.2018 - 03.2019
Business Owner
S H A
01.2016 - 11.2017
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
08.2011 - 05.2015