Nithin Yadav A S

• Joined as Business Development Manager for APAC region.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of
services.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Analyzed and reported on key performance metrics to senior management.

• Joined as Business Manager for APAC region.
• Created own team by hiring each and everyone for B2B and for B2C.
• Training the ISM’s on sales, product and molding them to drive sales on a daily basis.
• Took over Customer delight team as well and started handling Sales and Post sales
simultaneously.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Providing customer service and driving towards customer satisfaction post sales.
• Achieving given monthly targets consistently by getting more clints to the company through social
media, Job Portals, LinkedIn.
• Involving in each and every step of marketing, sales process and customer service and their
satisfaction to bring in more business.
• Understood the process well and strategized it further by bifurcating team to allotted educational
stream lines to getting more competition and business to the company.
• Oversaw day-to-day business operations on sales floor by fostering deep professional
relationships with wholesale contacts and customers.

• Joined as Customer Success Manager.
• Started training the pilot batch.
• Formed new team and trained them.
• Created new streams in order to make the Business Successful.
• Implemented process improvement to shape organizational culture, optimize procedures for
higher efficiency and help company evolve and grow.
• Introduced customer service stream through chat support and was successful.
• Resolved customers' issues related to online purchases, late product deliveries and billing
discrepancies to encourage good customer relationships.
• Devised strategies to boost customer sales and drive referrals due to excellent service resulting in
new customer relationships.
• Reviewed company's strategic plans and developed departmental goals and standards to support
vision.
• Recruited, hired, mentored and trained staff on business procedures, policies, duties and
customer care methods.
• Have received rising star, promising star and extra miler awards in RNR.

Joined as an individual and got promoted as Team Leader in couple of months
• Collaborated with internal team members to resolve customer concerns and deliver
enhanced customer experiences.
• Monitored customer feedback to identify areas of improvement in customer experience.
• Cooperated closely with other departments to support achievement of customer experience
outcomes.
• Trained new customer service agents on policies and procedures to support favorable
customer experiences.
• Got promoted as Customer Success Manager in 2018.
• Devised processes to boost long-term business success and increase profit levels.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Established positive and effective communication among unit staff and organization
leadership, reducing miscommunications, and missed deadlines.