NITHIN. K

- Handled an average of 40 complaints per day including Executive-level complaints, such as financial claim disputes, billing errors and contractual and technical discrepancies.

- Extensively coordinated with internal fraud, legal and risk teams to resolve escalations involving disputed transactions and compliance violations.

- Managed billing queries and consistently exceeded sales targets by effectively promoting and selling premium Broadband, Television and Telephone packages for residential properties.

- Swiftly resolving technical issues related to virgin media services. Maintained high FTR and CSAT score on the floor consistently, showcasing proficiency in troubleshooting and customer service.

- Led service assurance initiatives, identifying and implementing process improvements. Recognized for operational excellence, highlighting a commitment to superior customer service in the telecommunications sector.

- Ensured adherence of OFCOM regulations (UK) and GDPR, while ensuring legal handling of commercially sensitive data.

-Identified recurring complaint trends and provided insights to senior management to drive process improvements and reduced escalations by 3.6%.

-Successfully retained 25.9% of at-risk customers by offering tailored resolutions and service improvements.

• Background verification process
• Communicate with the respective representatives of the entities to clarify and validate information through phone calls, emails and fax.
• Identify discrepancies from the verification obtained from the employer/educational institutions with the information received from the applicant/candidates.
• Research and verification related to drug and alcohol testing of candidate and accident reports for drivers.
• Verifying sensitive information with top quality of work with no errors or mistakes.

• Background verification process
• Communicate with the respective representatives of the entities to clarify and validate information through phone calls, emails and fax.
• Identify discrepancies from the verification obtained from the employer/educational institutions with the information received from the applicant/candidates.

• Prospecting for new Business, qualifying leads, handling outreach (primary email, phone, face to face) as required.
• Responsible for expanding a company's customer base.
• Identify the needs and challenges of the prospective customer.
• Achieve the desired targets of activities per (day/week/month).
• Provide information about various products and client management.

• Assist customers with routine account-related requests such as fund transfers, stop payments, bill payments and enquiries about account transactions
• Help customers with the complaints and questions regarding their accounts
• Answering customer questions about properly using or accessing banks product or service
• Cross sell bank products and services based on customer needs in accordance with the banks program standards.