Nithin K Samani

• Working as product line manager for 3 product teams within Services Org
• Working with Dell global support team to get requirement for Salesforce Service Cloud implementation with agile product team(direct model)
• Working with Solution architects to bring in right solution for features that we are enabling so that it will meet business requirement without hampering system performance and also, ensure low or no technical debts
• Working with UAT team and at times directly with business to run user acceptance testing for deliverables
• Working with multiple interlock systems which includes sales, finance, customer facing systems and other apps to ensure any changes made within CRM is not impacting any of these consumers and vise-versa
• Collaborating with other PLM and POs to shuffle work items to ensure we do not have any teams either low on work or overloaded
• Liaison with Business, IT, UX, Incident Management team, PMOs and interlock POs for product roadmap and backlog
• Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
• Conceptualized and deployed enhanced product features and optimized implementation for use in service business strategies.
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Worked as Product owner for Microservices team
• Worked as Product owner for routing app called Maestro which uses BPEL technology
• Setting, prioritizing and managing Product Backlog
• Leading production release activities, post‑launch workshop, incident management and retrospective meetings

I was a quality engineer at Dell where working on creation of test suite, execution of test scripts and support E2E testing in the org

• Working for DELL Technologies as a test analyst on contract basis