Summary
Overview
Work History
Education
Skills
Certification
Awards
Extracurricular Activities
Projects
Timeline
Generic
Nithin Kumar Meesala

Nithin Kumar Meesala

Hyderabad

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
Certification

Work History

Customer Service Associate

Teleperfomance
Hyderabad
02.2024 - Current
  • Maintained knowledge of current sales promotions and new product releases.
  • Performed additional duties as assigned by management team.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Provided information about products and services available to customers.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Updated databases with new and modified customer data.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Education

Bachelor of Business Administration -

Little Flower Degree College, Osmania University
01.2023

Skills

  • Strong understanding of principles of business administration
  • Proficiency in MS Office tools and web search
  • HTML Certification
  • Advanced MS Excel
  • Sales closing
  • Customer Complaint Resolution
  • Customer Relationship Management (CRM)
  • Inbound and Outbound Calling
  • Employee Management
  • Account Management
  • Product Knowledge
  • Problem Resolution
  • CRM Software
  • Account updating
  • Safety Regulations
  • Complaint Handling
  • Customer Support
  • Team Collaboration

Certification

  • HTML Certification
  • Achieved NSS ‘A’ certificate.
  • Merit Certificate in Robotics

Awards

  • Class Representative (2021-22)
  • Regnet club Head in college
  • Achieved best student award in school (CBSE)
  • Table Tennis Champion.

Extracurricular Activities

Attended workshop conducted in college 

Active volunteer of NSS

Projects

A Comparative Analysis of NPA Between HDFC And SBI, Academic year of 2022 – 2023, Individual Project, This study provides an empirical approach to the analysis of profitability indicators with a focal point on non-performing assets (NPAs) of SBI (public) and HDFC (private) sector banks. Banking sectors is exposed to number of risks like market risk, interest rate risk, liquidity risk borrower's risk, and among these many risk the bank face one of the most critical is the borrower’s risk - the risk of non-payment of the disbursed loans and advances. NPAs reveal the performance of banks. It affects the liquidity and profitability of banks. Growing non- performing assets is a recurrent problem in the Indian banking sector. The NPAs growth has a direct impact on profitability of banks. It involves the necessity of provisions, which reduces the overall profits and shareholders' value. The problem of NPAs is not only affecting the banks but also the whole economy., Statistical tools, Analytical tools, Survey of Banks, Ratio analysis, correlation analysis, T – test.

Timeline

Customer Service Associate

Teleperfomance
02.2024 - Current

Bachelor of Business Administration -

Little Flower Degree College, Osmania University
Nithin Kumar Meesala