Nithin Kumar R N

• Troubleshooting Metrics: Resolved 90% of customer issues related to Gainsight’s software products and integrations within SLA timeframes, showcasing strong troubleshooting skills.
• Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into team.
• Led migration of legacy applications onto modern platforms while minimizing disruption to ongoing operations.
• Assisted in design of user interfaces for custom applications based on specific requirements gathered from stakeholders.
• Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting internally and externally.
• Work on OPS and JIRA tickets and resolve issues with Queries.
• Certification: Gainsight NXT Administrator Level 1 Certification, Gainsight NXT Administrator Level 2 Certification

• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.

Data science and machine learning -
Created an ML model to classify and localize different signs of aging such as puffy eyes, wrinkles, dark spots, etc. on the face.