Nithin S

Associate Project Manager - Jan 2022

• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Partnered with project team members to identify and quickly address problems.
• Mentored and guided staff to enhance performance and exceed customer expectations.
• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
• Planned, monitored and analyzed project costs to meet financial goals.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Increased Profit Margin by average 40% and reduced approx. 20% operation expenses.

Cluster Manager - Nov 2021

• Managed cluster expenditure by adhering to set budget
• Provided weekly income and quarterly cluster reports to company headquarters.
• Implemented trending initiatives to help drive sales across cluster.
• Monitored Store managers and staff performance through monthly review assessments.
• Launched quality assurance practices for each phase of development
• Developed detailed plans based on broad guidance and direction
• Maintained financial accuracy when handling over ₹2 Lakh in revenue each day

• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Resolved customers' issues related to payment issues, Check-in/Check-out and and billing discrepancies to encourage good customer relationships.
• Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
• Utilized telephone, online chat and email platforms to deliver outstanding customer service.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Trained staff on operating procedures and company services.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Orchestrated successful promotional strategies, boosting revenue 20% in 1 months.
• Capitalized on customer up-sell opportunities resulting in 14-15% increased revenues.
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• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Educated customers on promotions to enhance sales.
• Worked with senior management to initiate new projects and assist in various processes.
• Edited and sourced images and rating using Salesforce and Expedia Partner central Managed content distribution to online channels and brand platforms.
• Maintaining Record in Excel and microsoft word to ensure quality of content and.
• Sources.
• Promptly addressed concerns, complaints and inquiries to meet client satisfaction.
• Assigned tasks, reviewed performance and devised improvement plans or corrections Changing rates and inventory for Hotels as per client requirements.
• Committed 100% quality parameters.
• Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
• Communicated with vendors regarding back order availability, future inventory and special orders.

• Managed customer relations and customer service through daily communication and interaction.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Operated in dynamic, high-volume environments to provide skilled assistance to more than 150-200 customers each day.
• Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Boosted sales revenue by skillfully promoting diverse service options
• Developed and actualized customer service initiatives to decrease wait times

• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Assessed caller accounts to determine customer benefits, identify service needs and resolve issues.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Maintained up-to-date knowledge of product and service changes.
• Provided basic technical support for chauffeurs on wide range of Techinical faults and network issues.
• Trained new personnel regarding company operations, policies and services.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating