NITHIN V
Infrastructure and Logistics Manager
Summary
Critical-thinking Facility Manager with 10+ years of proven successful cost-reduction techniques, efficient resource scheduling and error-free compliance inspections. Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives.
Overview
11
11
years of professional experience
15
15
Certifications
Work History
Site Logistics Manager
Genpact India Pvt. Ltd.
04.2021 - 09.2023
- Managing Genpact facilities - Surya Park, Electronics City & Enquero, Grape Garden, Koramangala as Site Logistics Manager for end-to-end logistics operations
- Roles and responsibilities involved Building Management, Client Management, Logistics Management of day-to-day operations, Finance Management-Budgeting & Provisioning, Security Management, EHS-Employee Health & Safety support, Compliance-legal & customer related, Transport Management support
- Integration of Enquero & Rightpoint companies offices into Genpact at Bangalore
- Public relations including Govt authorities and ELCITA at Electronics City operations.
- Successfully implemented commissioning and movement of prominent Global MNC client from EGL client site to Genpact Surya Park with two floor setup and migration in 2023.
Site Logistics Manager
Genpact India Pvt. Ltd.
01.2013 - 04.2021
- Managed & successfully run Genpact Uppal - a bio-diverse green campus including business operations building, a Creche, Pramod Bhasin Centre for Learning & Development and Residential block with 118 rooms with Executive and Standard rooms and cafeteria operations.
- Apart from Uppal, Pocharam campus logistics operation too managed from September 2015-April 2021 at Hyderabad
- Successfully handles Genpact Cyber Gateway site migration & decommissioning. This involved a movement of 2000+ employees and assets to other sites in Hyderabad.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained professional, organized, and safe environment for employees and clients.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Worked from data collection, streamlining to implementation and improving Helpmate and Chatbot for Infrastructure and Logistics function for Genpact India as a core team of five member.
Guest Services Manager
Kingfisher Airlines
1 2005 - 1 2013
- Handled multiple roles during the tenure with Kingfisher Airlines at multiple airports HAL Bangalore, CIAL-Cochin & Mangalore
- Major responsibilities involved complete airport ground operations - coordinating with central Operation Control, Customs & Immigration for flight operations, manage operations with Guest Service Supervisors & team, Airport Authorities, Air Traffic Control, Special handling of VIP & CIP guests, Team management including roster, training, performance evaluation, reports & documentation to higher management, ensure & prepare site audit readiness, etc
- Prepared Cochin station for & handled 1st International flights to Colombo.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Implemented staff training programs to reinforce customer service skills and elevate overall performance.
- Monitored staff training, scheduling and shift changes.
- Attended to customer needs, responding to questions, complaints and escalations.
- Trained staffs across multiple airports for Quality Guest Service, oneWorld program for Global airline alliance program.
Education
Master of Tourism Administration -
Bangalore University
Bengaluru, India 04.2001 -
Bachelor of Science - Physics
M. G. University
Kaladi, India 04.1999 - 2002.05
Skills
Supply Chain Management
Languages
English
Hindi
Hindi
References
- Azeezuddin Mohammad, +91 97031 55521, azeejuddin@dbs.com, DBS Technology Services India Pvt. Ltd. / AVP
- Jinumon Raj, +91 98497 27746, jinumon.raj@genpact.com, Genpact India Pvt. Ltd. / AVP
Accomplishments
Kingfisher Airlines: Best Guest Services Agent - Semi Metro Stations India - 2008
Genpact India Pvt. Ltd. : Certificate of Recognition - Silver Award - Dec 2016
Genpact India Pvt. Ltd. : Certificate of Recognition - Gold Award - Aug 2016
Software
Microsoft Excel
Microsoft Powerpoint
Microsoft PowerBI
Certification
Basic AVSEC (Aviation Security)
Football, Badminton & Travelling
My hobbies include Travelling, Football and Badminton
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Microsoft Copilot - Basic Masterclass
07-2024
Data Analytics using PowerBI with end-to-end project
04-2024
Certified Lean Six Sigma AI Yellow Belt
10-2023
Site Logistics Manager
Genpact India Pvt. Ltd.
04.2021 - 09.2023
Green Belt: Trained and Tested
09-2017
Transition cum Internal Auditor Training on ISO 14001:2015 & Internal Auditors training on OHSAS 18001:2007
08-2017
Internal Auditor Training Program on Integrated Safety, Health & Environmental Management System as per OHSAS 18001:2007 & ISO 14001:2015 Standard
12-2015
Site Logistics Manager
Genpact India Pvt. Ltd.
01.2013 - 04.2021
Work Place Coaches (WPC)
10-2011
International: Airport Handling Procedures
08-2011
Performance Essentials
07-2011
Basic AVSEC Refresher Course
04-2011
Initial Dangerous Goods Regulations Training for Security Staff
01-2011
World Tracer Web
04-2009
Dangerous Goods Regulations Training for Passenger Baggage & Cargo Screening Personnel
05-2006
Basic AVSEC (Aviation Security)
02-2006
NIIT - Network Centered Computing
09-2001
Master of Tourism Administration -
Bangalore University
04.2001 -
Bachelor of Science - Physics
M. G. University
04.1999 - 2002.05
Guest Services Manager
Kingfisher Airlines
1 2005 - 1 2013
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