Summary

Overview

Work History

Education

Skills

Social

References

Accomplishments

Software

Work Availability

Quote

Timeline

Hi, I’m

NITHIN VIJAYAN

Operations Manager

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

8

years of professional experience

4

Languages

Work History

Loadshare Networks PVT LTD

Deputy Manager of Operations

08.2021 - Current

Job overview

Supply Chain and Operations Management: Developed and executed efficient supply chain strategies, ensuring timely and cost-effective services within the region.
Financial Performance Analysis: Monitored and analyzed the financial performance of multiple cities, overseeing revenue generation, cost structures, and profitability. Successfully implemented strategies to optimize profit and drive revenue growth.
Cost Reduction and Efficiency Improvement: Identified opportunities for cost reduction and operational efficiencies, enhancing overall profitability while maintaining service quality. Negotiated prices and services with customers and vendors, resulting in decreased expenses and increased profits.
Strategic Business Development: Spearheaded the identification and pursuit of new business opportunities, partnerships, and collaborations, expanding city operations, strengthening market presence, and driving growth.
Strategic Process Implementation: Developed and implemented strategic plans and processes, streamlining operations, improving productivity, and enhancing customer satisfaction.
Data-Driven Decision Making: Leveraged data analysis and insights to make informed decisions, identify trends, and drive actionable improvements in operations and business performance.
Employee Loyalty and Turnover Reduction: Successfully implemented innovative programs to increase employee loyalty and reduce turnover.
Customer-Centric Project Management: Identified and qualified customer needs, negotiating and closing profitable projects with a high success rate.
Effective Communication and Leadership: Established positive and effective communication channels among unit staff and organization leadership, reducing miscommunications and meeting deadlines consistently.

Ecom Express PVL LTD

CLUSTER HEAD

02.2020 - 07.2021

Job overview

Headcount and Infrastructure Planning: Led strategic planning for headcount and infrastructure at a Delivery Center, ensuring business growth and coverage of pincodes.
Operations Leadership: Headed operations for all Delivery Centers within the Cluster, overseeing the successful launch of new Delivery Centers to expand operations in current cities.
Initiative-Driven Improvement: Drove improvement initiatives by solving complex problems in last-mile operations, ensuring efficiency and effectiveness.
Team Leadership and Management: Mentored and motivated Delivery Center Managers, Supervisors, and Delivery Executives to achieve daily goals, overseeing a team comprising more than 230 employees.
Geographical Operations: Managed operations in South Kerala with 18 Delivery Centers and coverage of 800 pincodes.
High-Volume Operations: Successfully handled 7000+ forward shipments, achieving a 90% above FAD conversion rate and a 55% above FE productivity rate with less than 10,000 rs of LS.
Cross-Functional Collaboration: Liaised with multiple teams, including Finance, HR, and Customer Service, to ensure smooth and coordinated operations.
Project Management: Contributed to project teams, planning and implementing new initiatives at Delivery Centers to enhance overall efficiency during the sale period of major clients.
Performance Metrics: Established key performance metrics, with performance measured based on C-sat score, CPD, 100% completion of RVP & Vendor Pickups, and EDS.
Strategic Planning: Set strategic plans for daily operational goals and monitored their execution throughout. Examples include Early Morning Conversion, Milk run planning, Cross-utilizing workforce, and building an automated mechanism for Vendor pickups.
Progress Tracking and Review: Tracked progress against plans by implementing strong processes and review mechanisms, utilizing well-defined metrics for evaluation with data-driven techniques, and took corrective measures to prevent shortfalls.

Zomato Media Pvt Ltd

Fleet Operations Lead

10.2018 - 12.2019

Job overview

City and Sub-Zone Growth Strategy: Collaborated effectively with new launch cities, concentrating on fostering city and sub-zone growth.
Seamless City-Level Operations Management: Ensured seamless city-level operations by managing the supply for up to 300 Delivery Partners and Team Leaders.
Efficient Inventory Control: Controlled inventory inbounds, meticulously maintained count reports, and ensured timely updates.
Proactive Metrics Utilization: Utilized a variety of metrics to proactively prevent churn and address other operational challenges, contributing significantly to sustained city growth.
Team Monitoring and Motivation: Monitored and motivated the team closely, achieving consistent daily logins and ensuring operational efficiency.
Comprehensive Training Initiatives: Conducted comprehensive training sessions for new leads, familiarizing them with systems and emphasizing a customer-centric approach.
Effective Escalation Resolution: Handled and resolved first-level and second-level escalations promptly, demonstrating strong problem-solving skills.
Central Team Communication: Maintained constant communication with the central team to stay updated on rate card changes and payouts, ensuring accurate local implementation.
Strategic Cost and Incentive Planning: Strategically planned costs and incentives based on CPO metrics and shut rate, significantly contributing to overall business stability and growth.
City Management for Stability and Growth: Effectively managed the city under a minimum shut rate, thereby enhancing business stability and fostering growth.

Designer Boutique

Showroom Manager

01.2016 - 03.2018

Job overview

Sales and Marketing Strategy Development: Develop and implement effective sales and marketing strategies to drive showroom revenue and meet sales targets.
Warehousing Oversight: Oversee warehouse operations, ensuring efficient receiving, storage, and distribution of products in accordance with company standards.
Inventory Control Management: Take responsibility for inventory control, conducting regular physical counts, and reconciling inventory data with the storage system to maintain accurate stock levels.
Strategic Risk and Opportunity Management: Identify, evaluate, and manage strategic risks and opportunities to ensure the showroom remains competitive and adapts to market changes.
Employee Scheduling and Management: Complete warehouse operational requirements by scheduling and assigning tasks to employees, while also following up on work results to maintain a productive and efficient team.
Distribution Operations Maintenance: Ensure the smooth functioning of receiving, warehousing, and distribution operations, optimizing processes for maximum efficiency.
Customer Service Assistance: Assist with customer service and satisfaction by addressing customer inquiries, resolving issues, and ensuring a positive overall experience.
Budgetary Compliance: Manage showroom operations within budgetary constraints, ensuring cost-effectiveness and adherence to financial guidelines.
Quality Control: Implement and maintain quality control measures to uphold the standards of products and services offered in the showroom.
Collaboration with Cross-Functional Teams: Collaborate with cross-functional teams, including sales, marketing, and customer service, to ensure a cohesive and integrated approach to showroom operations and customer satisfaction.

Education

Tamil Nadu University
Chennai

Bachelor of Arts from Tourism And Travel Management

University Overview

Skills

Operations Management

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Social

Social

linkedin.com/nithin-v-v

References

References

Loadshare Networks PVT LTD, AVP South, Sudarshan, +91 97130 48484
ECOM EXPRESS PVT LTD, Zonal Head, Santhosh, +91 99460 30551
Zomato Media PVT LTD, CITY HEAD, Akhil, +91 99493 12590

Accomplishments

Accomplishments

Transformed a -10% gross margin challenge in the southern region by strategically shifting from a fixed MingG base rate card to a dynamic distance-based earning rate card. Introduced a revamped rate card, attracting a significant influx of fleet and achieving a remarkable turnaround, reaching a positive gross margin of 3% by March. Optimized operations with peak-wise Last Mile configurations, boosting Orders Per Day and elevating the overall Gross Margin to an impressive 7%.

Led a remarkable 4x growth in both revenue and Orders Per Day within a 3-month period. Starting from an initial revenue of 30 lakhs, strategically elevated it to an impressive 1.2 crores while maintaining a consistent positive gross margin. Under my leadership, all cities experienced substantial expansion, with average monthly orders soaring from 2.5k to an outstanding 8.5k. This success underscores the efficacy of my strategic initiatives, emphasis on operational excellence, and the significant positive impact on overall performance and scalability. Proud to have played a central role in achieving substantial growth in both revenue and operational metrics.

Software

MS Excel

Tally ERP 9

Photoshop CS6

Canva

Availability

See my work availability

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Available

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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.

Tony Robbins

Timeline

Deputy Manager of Operations

Loadshare Networks PVT LTD

08.2021 - Current

CLUSTER HEAD

Ecom Express PVL LTD

02.2020 - 07.2021

Fleet Operations Lead

Zomato Media Pvt Ltd

10.2018 - 12.2019

Showroom Manager

Designer Boutique

01.2016 - 03.2018

Tamil Nadu University

Bachelor of Arts from Tourism And Travel Management

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