NITHIYA S KANDHAN

• Spearheaded the charter for eSign, CLM, and IAM product segments, closely working with the product organization to define strategy and priorities for Document Manipulation, Document Libraries, storage solutions, and migration to Azure with microservices.
• Orchestrated initiatives across the Document Library, Document API, and Mobile Signing teams, enhancing eSign/DSig and CLM product offerings, and resulting in a 20% increase in customer satisfaction, improving scores from 75 to 91% on feedback surveys.
• Achieved $1.2 million in annual savings on external library costs through detailed cost-benefit analyses, integrating open-source library solutions, optimizing contract renewals, and reducing expenses.
• Engineered Azure microservices for document management, establishing a single entry point for creation, upload, and download.
• Streamlined validation, enabled AI integration, consolidated storage, unified workflows, and decommissioned redundant services, resulting in a 50% decrease in knowledge transfer and operational workload by reducing the number of services from 32 to 15.
• Directed the migration of 15 PB of DocuSign data to Azure Cosmos DB, Azure Managed Instance, and Azure Blob Storage, reducing the on-premises SQL database workload by 15% (from 2,000 IOPS to 1,700 IOPS), and implementing a comprehensive data validation process, all without downtime.
• Facilitated incident management and executed root cause analyses (RCA), reducing escalation responses by 15% (70 tickets per quarter) through proactive issue resolution and customer escalation management.
• Mentored and developed a team, increasing retention by 50% (from 5 to 35 employees), and cultivating a high-performance culture. Managed performance reviews, pay allocation, and validated promotions.
• Administered Agile SCRUM, improving project delivery times by 35% (reducing the average delivery from 10 to 6.5 weeks) through enhanced tracking of effort, delivery speed, and adherence to timelines.
• Established strategic alignment via OKRs. Led recruitment efforts (37+ interviews) to secure top talent.
• Managed 12 external vendors, ensuring efficient delivery and collaboration across time zones.

Amazon Kindle /Prime/ Music Achievements:

• Managed and led a diverse team of professionals, including Software Development Engineers, System Development Engineers, System Engineers, Quality Assurance Engineers, Software Development Tools Engineers, Technical Program Managers, and Software Development Managers, across various time zones.
• Defined and articulated organizational roadmaps and visions to customers, partners, and stakeholders, ensuring alignment and collaboration with product teams.
• Made informed technical decisions, and optimized tech operations to drive operational efficiency and enhance overall performance.
• Engaged regularly with customers, stakeholders, directors, vice presidents, and senior vice presidents to present business insights, conduct quarterly and yearly business reviews, and address risks or concerns.
• Coached, mentored, and promoted career growth for direct reports through one-on-one meetings, development plans, training sessions, and aligning projects with individual strengths.
• Identified and cultivated emerging engineering and management leaders by providing regular coaching and mentorship opportunities.
• Conducted annual performance evaluations and appraised compensation based on yearly performance metrics.
• Executed independent and discretionary decisions to form new teams or restructure existing teams for success, aligning with customer, business, and technical needs.
• Directed the delivery of the core Kindle digital order and payment platform, transitioning from an in-house developed framework to a distributed system architecture based on templates and a plugin-driven model.
• Championed a self-service onboarding workflow that reduced onboarding time by 75% (from 15 weeks to 4 weeks), enabling over 37 customers to independently create workflows using 56 pre-existing plugins and templates, streamlining the processing of 10,000 digital ebook transactions, ensuring timely royalty payments to authors, and increasing adoption rates with customizable template features.
• Executed the technical implementation of payment parity across retail and digital buying processes at Amazon, collaborating with 38 cross-functional teams to finalize API design, advocate for best practices, and ensure compliance with standards, resulting in a seamless purchasing experience that enhanced customer satisfaction, and enabled global adoption of various payment instruments.
• Engineered external Buy Box integration to enable seamless one-click purchasing of books from diverse sources, including email, third-party platforms like Book Depository, and Amazon Ads. This implementation streamlined the buying process, enhancing accessibility, and driving customer engagement across multiple channels.
• Led the Amazon Prime subscription acquisition and retention charter.
• Drove technical consensus across teams to enable the pause and resume feature in Amazon Prime subscriptions through various channels, like Amazon Web, Alexa, and the Amazon mobile app.
• Led cross-team collaboration and took ownership of the overall technical design and deliverables for the Pause and Resume feature of Prime subscriptions. This initiative involved coordinating efforts across multiple teams (57) to ensure seamless integration and functionality, ultimately enhancing the user experience, and providing customers with greater flexibility in managing their subscriptions.
• Oversaw project prioritization across the organization to achieve year-over-year target subscription increases, collaborating with product teams.
• Facilitated critical project review (CPR) meetings to establish the appropriate escalation paths, ensuring precise paths to project success.
• Defined, delivered, and orchestrated the implementation of EU-MFA law regulations for prime acquisition and retention, collaborating with 33 teams across Amazon.

• Leadership and Delivery: Led a team of 30 professionals, ensuring the successful delivery of business solutions within sprints and quarters, achieving revenue targets and driving impactful results
• Rewards and Loyalty Systems: Designed and implemented an in-house loyalty system integrated with account creation, enabling on-the-fly points assignment, redemption, restoration, and tier-level rewards
• Integrated email systems to notify customers of reward points, converting them into monetary value and driving cart conversion rates through upselling
• Major Integrations: Delivered the integration of the Appliances subdivision on JCPenney.com
• Single-handedly implemented SKAVA gift registry integration with seamless security
• Completed full integration with MEEVO appointment systems
• Revamped checkout, shopping bag, and customer account experiences from Angular to Node.js with robust back-end REST API integration
• Technical Expertise: Built microservice architecture using Spring Boot, REST APIs, OAuth2, AWS, and message brokers like MQ/Apache Kafka
• Automated deployment pipelines via CI/CD and conducted unit testing using JUnit and Mockito frameworks
• Implemented site-wide security protocols using OAuth2
• Agile Practices: Actively participated in sprint activities (planning, grooming, retrospectives), maintained project metrics (burn down charts, defect ratios), and collaborated with stakeholders to refine user stories and deliver high-quality solutions
• Customer Impact: Enhanced customer satisfaction by delivering seamless purchasing experiences, driving loyalty program adoption globally, and improving cart conversion rates through rewards-based upselling