Nithya Alagar
Account Manager
Summary
8 years of experience across top brands like Zomato, Practo, and Amazon. Proven expertise in end-to-end B2B sales, key account management, and strategic growth initiatives. Successfully helped with new vertical launch (Zomato Gold) in South India, managed high-value healthcare accounts in Practo and led Amazon Ads campaign. Skilled in stakeholder engagement, customer acquisition and retention strategy, and performance-driven marketing.
Overview
7
7
years of professional experience
Work History
Account Manager (Region : North America)
Amazon Development Centre
04.2021 - 05.2024
- Handled 40+ U.S.-based client accounts annually, with an estimated portfolio size of $1M-$2M.
- Served as the main point of contact for Advertisers, to help them achieve their sales & marketing initiatives.
- Delivered end-to-end campaign optimization support using data-driven insights and Amazon's advertising tools.
- Built long-term strategic partnerships by closely collaborating with multiple Brand owners and Stakeholders.
- Achieved ~20% YoY growth across managed accounts through proactive management and strategic planning.
- Analysed account performance against key metrics to identify, recommend and implement optimization solutions like creating keywords lists, bids, and budget suggestions, gathering and analysing data at account level to increase efficiency and meet clients' KPIs.
- Resolved technical and implementation issues in collaboration with cross-functional internal teams, ensuring minimal disruption and superior client satisfaction.
Senior Territory Sales Manager
Practo Technologies Pvt Ltd
09.2019 - 12.2020
- Managed a portfolio of 20+ enterprise accounts in the healthcare segment, with an annual business value of approx. ₹2.5Cr.
- Led monthly renewals worth ₹30L, maintaining strong retention and upsell performance.
- Grew the country's largest key account portfolio by 15% month-over-month.
- Owned key relationships with top hospitals and medical centers; engaged with top officials in the industry namely CFO, Board Directors to build strategic, long-term partnerships.
- Handled end-to-end account management-renewals, upsells, performance tracking, and issue resolution.
- Achieved 0% churn in 2019, setting a national benchmark in client retention.
Sales Manager
Zomato Media Pvt Ltd
08.2017 - 09.2019
- Onboarded 30+ restaurants ensuring Zomato had the most comprehensive and diverse selection of dining options in the city.
- Built strong relationships with key decision-makers-business owners, general managers, and CXOs-to drive strategic partnerships and long-term collaboration.
- Strategized and executed merchant growth plans, resulting in a 30% increase in customer walk-ins through targeted programs and initiatives.
- Owned all aspects of client satisfaction, including troubleshooting operational issues, resolving escalations, and enhancing platform experience.
- Managing end-to-end client relationship including pitching, negotiation, contracting, billing/invoicing, payment collection, result tracking and troubleshooting.
- Analyzed business data to optimize pricing, coverage, and performance, ensuring month-over-month growth for partner accounts.
Education
MSc. - Microbiology
Madras Christian College
04.2016
BSc. - Microbiology
Madras Christian College
04.2014
Skills
- B2B Sales
- Account Management
- Customer Acquisition and Retention
- Client Relationship Management
Languages
- English
- Tamil
- Hindi
- Konkani
Timeline
Account Manager (Region : North America)
Amazon Development Centre
04.2021 - 05.2024
Senior Territory Sales Manager
Practo Technologies Pvt Ltd
09.2019 - 12.2020
Sales Manager
Zomato Media Pvt Ltd
08.2017 - 09.2019
MSc. - Microbiology
Madras Christian College
BSc. - Microbiology
Madras Christian College
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