NITHYA B A

Secure a responsible career opportunity to fully utilize my skills, while making a significant contribution to the success of the company.

MCSA(Microsoft Certified Solutions Associate) on Windows Server 2012 R2 MCP(Microsoft Certified Professional) on Windows Server 2012 R2

• ServiceNow – ticketing tool to view the ticket queue and work on it as a part of Request Fulfillment, Incident Management Process and Change Management Process.
• Dynatrace - to monitor the performance of any applications allotted to them in the system and to make them work like any better by improving their availability and performance.
• Microsoft SQL Server Management Studio – to run SQL queries as part of troubleshooting to make changes in the database.
• Active Directory – Provisioning Tool to view AD groups and the members of application specific AD groups.
• SAM Repository – to upload, view, store and maintain the System Appreciation Document(SAD) of the applications.
• New Relic Monitoring Tool – to monitor the performance of applications mapped to it, look at the Synthetic Monitor to locate error and to track the count of total errors/warnings the application has encountered.
• LDSM tool – To submit request for updating or creating PPMC IDs
• HPSM ticketing tool - Retire the run book and approve RSPP as part of App Decomm process.
• Microsoft exchange – to create and manager PDL
• Microsoft Excel – to generate reports.
• Technologes used
• Windows App and DB Servers
• Ticketing tool- ServiceNow
• Access Provisioning tool - MS Active Directory
• Server Monitoring tool – Dynatrace
• Documentation Platform – Content Server and Sharepoint