Nithya Chandran

• COE - Revenue Operations Team
• Engaged in projects related to Pricing, Quality Assurance, FX Process, and Market Place.
• Managed critical quarter opening tasks, including Submissions.
• One of the initial members of the Revenue Operations Team at the Bengaluru office.
• Set and achieved a personal goal of fully understanding all processes and becoming a 100% backup resource within the first quarter.
• Gained proficiency in Power Query and Power Automate, enabling the automation of processes and contributing automation ideas.
• Within six months, attained the proficiency to train new team members, thereby enhancing the team's overall capabilities.
• Took lead in projects and received positive feedback for completing tasks with quality and meeting deadlines.
• Helped streamline processes like GPAL and Fee Implementation, making it easier for team members to follow standard procedures and reducing the risk of errors.

Achievements

Promoted to the current position within a span of 1 year. I oversaw the implementation of the billing automation process across different accounts of our service line. Although this initiative was conceived during my tenure as an advanced analyst for my account alone.

Key Roles and Responsibilities

1. Created a review process for the team to ensure that the monthly billing targets are achieved and the code is in good health.

2. Managing end to end billing process for all the tax related services which included

a. Reporting and planning : Coordination with EY office across the world and working on season set up to make sure the process is streamlined.

b. Budgeting & Cost Control : Planning the budget for the upcoming year which includes analyzing the staff hours both for PMO and onshore team, year on year analysis to understand and update the projected Revenue and expenses

c. Code creation : Preparing new account on a yearly basis to charge time and to analyze cash flow for the respective tax year

d. Net Unbilled inventory analysis : To make sure the account/ code is healthy by verifying the margin, bills raised, time charged and expenses hitting the code

e. Preparation of client bills and creating invoices based on the cost centre and purchase order number.

F. Analyzing the bills created for the tax services rendered by the country teams and making payments.

G. Tracking data : To make sure all information is tracked in different tools and the status is updated for future reference.

3. Stakeholder Management - Creation of key Financial data for leadership meetings.

4. Work on compensation process which includes tracking, verifying the payroll data received from client for tax preparation and making sure it is provided to the tax filing team before the deadline. Additionally, to attend to any query by the country teams with respect to the data provided.

5. Part of the core Billing and Finance team, we worked on a project to implement the standardized process throughout the service across all clients. This also included training the process to the team on usage of the tools and the action to be taken from each client perspective.

Achievement

Started with a new process and was able to quickly grasp the concept. Proactively came up with automation ideas to reduce time and increase efficiency which helped me move to the next level.

Roles and Responsibilities

1. Handled end to end Billing process, Review and sign off of Client and Local office bills and reports.

2. Improved operational efficiency and cultivated cost reduction and increased productivity.

3. Created and maintained precise and accurate reports which included Monthly and Quarterly reconciliation files, Dashboard for all codes.

4. Conducted training with multiple client centric teams to set up database which helped in reducing email flows and increases efficiency in tracking.

Achievement

Worked with Canadian Audit team and was provided an opportunity to be part of Canadian tax team for filing Corporate and Individual returns during season end. Promoted from Staff to Quality analyst with good feedbacks from the leadership within a span of 1.5 year.

Roles and Responsibilities

1. Collaborate closely with the Engagement Team from Canada on clients' audit queries. Accurate and timely resolving of critical issues related to audit trails and escalations on priority with an ability to work with stringent deadlines.

2. Was nominated from amongst 200 plus people to work with the KPMG team in US for a tenure. Worked in a high-pressure environment where the delivery focus was on accuracy and timely closure of project.

3. Main area of expertise were Trial balance accuracy checks, Account Balance Review including Journal Entry Completeness, Accounts Receivable and Accounts Payable review which includes (Bad Debt details, Reserve % and Aging analysis etc.) and Performing verification work related to exchange rates and investment funds in Bloomberg