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Customer-focused professional with over 11 years of experience in customer service, operations, and enterprise solutions. Skilled in handling customer inquiries, resolving issues efficiently, and delivering high-quality service to enhance customer satisfaction. Strong background in sales and digital solutions acquisition, ensuring alignment with business goals and customer needs. Adept at data analysis, stakeholder engagement, and training staff to improve service delivery. Proven ability to streamline operations, maintain compliance with regulatory requirements, and build strong customer relationships through personalized interactions.

High-performing and results driven Executive with 2 years of project management experience in MNC and a rapid changing business environment. With a customer experience driven mindset that strives to proactively improve the complete user journey. Excellent communication and teamwork spirit enables defined goals between stakeholders. I am confident my project management and rollout experience will be a great asset.

Proven track record in enhancing client experience at Standard Chartered, demonstrated through successful management of customer satisfaction surveys and complaint resolution, leading to significant NPS improvement. Expert in fraud screening and customer service, showcasing strong communication skills and attention to detail. Achieved notable client retention through effective problem-solving and time management.

Highly effective at process and people management for the planning, deployment, delivery and evaluation of solutions with over 20 years of HR Management and Development experience. Strong interpersonal skills and ability to build strong professional relationships with clients. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Nithya R

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Executive - Customer Experience

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