NITHYA THUSHAR
Dubai
Summary
CIPD qualified dynamic and results-oriented training professional with extensive experience in delivering impactful training. Skilled in developing and implementing engaging training programs that drive knowledge retention and improve operational efficiency. Known for fostering collaborative learning environments and enhancing learners’ understanding of complex systems through clear, accessible teaching methods. Highly adaptable, with a proven track record of supporting diverse teams across multiple regions.
Overview
22
22
years of professional experience
Work History
Trainer - Global Teaching Systems
British Council
08.2023 - Current
- Facilitates Engaging Training Sessions: Conducts remote and in-person training sessions for diverse roles within the organization, tailoring content to meet the specific needs of each audience.
- Conducts Needs Analysis with Key Stakeholders: Engages with stakeholders across regions and countries to identify training needs, ensuring that learning interventions are aligned with organizational goals and address specific skill gaps.
- Develops High-Quality Training Resources: Produces and rigorously tests various training materials, including how-to guides, explainer videos, FAQs, troubleshooting documents, PowerPoint presentations, and skills assessments to ensure alignment with organizational quality standards.
- Collaborates with Subject Matter Experts: Gathers insights from multiple internal experts, synthesizing information to create accurate, impactful learning interventions that support project objectives.
- Manages Resource Distribution: Ensures that all newly created resources are uploaded to a shared platform in the appropriate format, making materials accessible and organized for ongoing use.
- Cross-Cultural Training Expertise: Adapted training methods to meet the unique needs of international audiences, fostering inclusive and impactful learning experiences across varied cultural contexts.
- Lead Trainer for Global Training Initiatives: Successfully led face-to-face training sessions across multiple departments in diverse locations, including UAE, Kuwait, Bahrain, Spain, Portugal, Bulgaria, Jordan, Korea, and Mexico, ensuring consistency and high standards in training delivery
Trainer - English Language (part Time)
British Council
10.2015 - Current
- Plan, prepare and deliver high quality English language teaching that meets the needs of different customer groups taking into account individual learning styles
- Monitor progress and provide regular feedback to help manage students' performance throughout the course, and actively promote learner autonomy
- Contribute to the development, evaluation, and improvement of English language courses, materials and related services, in order to meet students' needs by actively working as a member of the teaching team
- Complete teaching related administrative tasks to specified standards
- Actively engage in professional development and performance management to ensure quality and high standards in teaching and learning, and maintain British Council's position at the forefront of best ELT practices
- Contribute to the development of lasting, mutually beneficial relationships by enhancing students' understanding of contemporary UK
- Support local marketing and promotional strategy, and assist the teaching centre team in delivering excellent customer service
- Ensure safeguarding and guidelines are applied and upheld in line with standards and policy for the following areas: Child Protection, Equal Opportunity and Diversity, Health and safety.
Accredited Trainer (part time)
British Council
02.2019 - 08.2023
- Deliver soft skills training for employees across the MENA region in line with the Learning and Development Plan
- Deliver training to staff members affected by the restructuring programme in different countries across MENA
- Facilitate training programs via classroom and virtual settings (i.e.Teams/Skype) when applicable.
Regional Teaching Centre Recruitment Officer/MENA PAS owner
British Council
05.2014 - 08.2023
- Responsible for the complete recruitment cycle of Teaching Centre Staff across the MENA region covering 17 countries and 21 centres
- Partnering with hiring managers to determine staffing needs
- Train, guide and coach shared service team members in the pre appointment screening process for MENA
- Responsible for successful completion of Pre appointment screening of newly appointed employees, highlighting any discrepancies and analysing the risk to the organisation
- Work on restructuring projects as and when required in the MENA region
- Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities
- Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate
- Review employment applications and job orders to match applicants with job requirements
- Conduct reference or background checks on job applicants
- Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues
- Interview job applicants to obtain information on work history, training, education, or job skills
- Develop or implement recruiting strategies to meet current or anticipated staffing needs
- Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed
- Building and maintaining relationships with both internal and external clients to ensure staffing goals are achieved.
Exams Officer
British Council
11.2010 - 04.2014
- Managed professional and University Exams for Dubai for a period of three years which involved working with around 200 different universities and professional examination bodies where we had to adhere to a wide range of corporate and client requirements
- Ensured high quality of exams security and integrity
- Administered exams in accordance with Corporate guidelines and Examination body regulations
- Worked in collaboration with front line staff to ensure information about examination services is understood and available
- Recruited, trained and managed suitably qualified venue staff and monitored their performance through regular appraisal/feedback
- Arranged exam venues and logistics in accordance with Exam Board Audits/Exam Quality Standards and in line with local requirements
- Dealt with enquiries about examinations when required as well as updating registration points and all points of customer contacts (website, call centre, etc.)
- Kept updated professionally in order to provide a service that is in line with current legislation and best practice.
Customer Services Advisor
British Council
06.2009 - 10.2010
- Provided information to customers, face to face, over the telephone and by e-mail, being the main point of contact for enquiries handled by the Customer Services team
- Registered customers and collected income received and transferred it accurately onto Finance and Business System or other financial systems
- Performed attestation duties by accurate verification of certificates and their attestation.
Office Administrator
CAP Emirates Abu Dhabi
02.2007 - 06.2009
- Ensured that the office administrative functions are carried out efficiently
- Responsible for major HR Functions including advertising of new positions on the website, liasing with the technical department to arrange interviews, issuing offer letters and contracts to the selected candidates
- Liasing with the PRO for arranging employment visas, travel and initial accomodation for selected overseas candidates
- Updated the policies and procedures manual and ensured that the procedures are followed
- Updated Induction Manual and Employee Handbook
- Prepared salary schedule to be forwarded to the accounts department
- Monitored time sheets and reported
- Prepared reports to the Chairman on status of projects by coordinating with the technical departments
- Coordinated with outsourced IT company for website maintenance.
Operations Manager
VFS - Visa application Centre for The United States of America
04.2003 - 02.2007
- Responsible for the day to day management and administration of the branch
- Ensured that the daily operation of the centre is carried out according to the standards of the Organization
- Line managed the Visa Officers of the Branch
- Recruited, trained and managed suitably qualified officers and monitored
- Ensured that the members of staff are updated with recent changes and latest information provided by the Consulate
- Ensured that applicants are provided accurate information regarding the visa process
- Ensured 100% accuracy in the data entry process
- Ensured high levels of Customer satisfaction
- Referred sensitive queries as appropriate to the Consulate
- Ensured all administration and logistics of passport delivery to Consulate/Applicant/Logistics Company as required.
Education
Level 5 Diploma in Learning and Development -
Chartered Institute of Personnel and Development
London, United Kingdom08.2019
Certification - Accredited Trainer Programme (Train The Trainer)
British Council
Dubai02-2019
Level 5 certificate in English Language Teaching to Young Learners - undefined
University of Cambridge
Cambridge, United Kingdom07.2016
Level 5 Certificate in Teaching English to Speakers of other Languages (CELTA) - undefined
University of Cambridge
Cambridge, United Kingdom11.2015
Bachelor of Science, Hospitality Management Catering and Tourism - undefined
Avinashilingam Institute for Home Science and Higher Education for Women
Coimbatore, Tamil Nadu04.2003
Skills
- Training and Development
- Stakeholder management
- Materials Preparation
- Facilitation Skills
Timeline
Trainer - Global Teaching Systems
British Council
08.2023 - Current
Accredited Trainer (part time)
British Council
02.2019 - 08.2023
Trainer - English Language (part Time)
British Council
10.2015 - Current
Regional Teaching Centre Recruitment Officer/MENA PAS owner
British Council
05.2014 - 08.2023
Exams Officer
British Council
11.2010 - 04.2014
Customer Services Advisor
British Council
06.2009 - 10.2010
Office Administrator
CAP Emirates Abu Dhabi
02.2007 - 06.2009
Operations Manager
VFS - Visa application Centre for The United States of America
04.2003 - 02.2007
Level 5 certificate in English Language Teaching to Young Learners - undefined
University of Cambridge
Level 5 Certificate in Teaching English to Speakers of other Languages (CELTA) - undefined
University of Cambridge
Bachelor of Science, Hospitality Management Catering and Tourism - undefined
Avinashilingam Institute for Home Science and Higher Education for Women
Level 5 Diploma in Learning and Development -
Chartered Institute of Personnel and Development
Certification - Accredited Trainer Programme (Train The Trainer)
British Council
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