Nithyaa S
Experienced Professional With 4.5+ Years In The Insurance And Claims Industry, Specializing In Client Support And Relationship Management Across The Health And IT Sectors.
Chennai
Summary
Dedicated account manager with a focus on customer satisfaction, seeking transition to Customer Relationship Manager role. Proven success in managing client accounts and cultivating lasting relationships over a 3-year period. Excited to utilize strong communication skills and talent for fostering loyal client partnerships in a new opportunity.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Key Account Manager
VIBE INSURANCE BROKING AND ADVISORY SERVICE PRIVATE LIMITED
02.2025 - Current
- Key Account Manager – Corporate Insurance (Group Health, GPA, GTL)Insurance Broking | Corporate Client Servicing | Claims & Renewal ManagementSeasoned professional managing two large corporate group accounts with end-to-end responsibility for relationship management, policy servicing, and claims coordination.
- Key responsibilities include:
- Client & Corporate Relationship Management:-Building and maintaining strong relationships with HR and corporate stakeholders to ensure client satisfaction and retention.
- Insurance Policy Handling:-
Managing Group Health Insurance (GHI), Group Personal Accident (GPA), and Group Term Life (GTL) policies – including onboarding, policy servicing, endorsements, and monthly updates. - Claims & Payment Follow-up:-
Coordinating with insurance companies to manage claims efficiently – from intimation to settlement. Regular follow-up on pending claims and payments to ensure timely closure. - Renewals & New Business Development:-
Leading the renewal process by negotiating better quotes and enhanced benefits. Engaging in cold calls and client meetings to generate new business opportunities. - Analysis & Reporting:-
Performing monthly CD (cash deposit) balance checks, claims analysis, and preparing reports for client review meetings. - Cross-Functional Coordination:-
Working with insurers, underwriters, and internal back-office teams to streamline servicing, endorsements, and issue resolution. - Product Knowledge & Team Support:-
Staying updated on various insurance products and providing knowledge-sharing support within the team.
Senior Executive
Medi Assist Insurance TPA Pvt Ltd
11.2023 - 01.2024
- Senior Executive – Claims Handling, Account Management & Client ServicesExperienced professional with a proven track record in:Claims Handling: Overseeing and resolving complex insurance claims with efficiency and client satisfaction as top priorities.
- Account Management & Renewals: Managing key client accounts, ensuring timely renewals, policy updates, and retention through strategic relationship building.
- Client Service: Delivering high-quality service by addressing client inquiries, resolving issues, and maintaining strong long-term relationships.
- Corporate Communication: Liaising effectively between corporate HR departments, clients, and internal teams to align on objectives and ensure smooth communication.
- Broker Coordination: Acting as a key liaison between clients and brokers to negotiate terms, clarify policy details, and support seamless account handling.
- Team Collaboration & Leadership: Communicating effectively with cross-functional teams, including junior staff and senior leadership, to meet shared goals.
Senior Executive
Raksha Health Insurance TPA Pvt Ltd
04.2023 - 10.2023
- Claims Senior Executive – Cashless & Reimbursement Audit (TPA Operations)Experienced in end-to-end management of cashless and reimbursement claims with strong audit, coordination, and process improvement skills.
- Key responsibilities include:Claims Audit & Verification:
Reviewing and verifying all claim documents (initial and final bills) for both cashless and reimbursement claims. Ensuring completeness, accuracy, and compliance with policy guidelines. - Cashless Claim Processing:
Coordinating with hospitals and internal departments for initial and final approval of cashless claims. Ensuring timely authorization and communication to providers. - Reimbursement Claim Handling:
Processing reimbursement claims by auditing submitted documents and clearing discrepancies for timely approval. - Payment Coordination:Working with the internal team to track and clear pending payments. Ensuring error-free documentation to avoid payment delays.
- Error Resolution & Process Improvement:Identifying and correcting errors in claim documentation or system entries. Coordinating with the team to implement corrective actions for smoother claim cycles.
- Final Approval & Disbursement:Submitting verified claims for final approval and ensuring prompt payment disbursement to hospitals or policyholders.
Insurance Co-ordinator
Sri Balaji Hospitals
01.2022 - 03.2023
- Verified insurance and communicated coverage to staff and patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Facilitated smoother internal communication, organizing regular meetings between different departments.
- Enhanced client satisfaction by providing timely and accurate policy updates and renewals.
- Streamlined claim processing for improved customer experience, implementing efficient tracking systems.
- Negotiated with insurance carriers to secure competitive rates for clients, enhancing customer satisfaction.
- Obtained prior authorization and precertification for outpatient procedures.
Executive
Tech Mahindra Ltd
04.2021 - 12.2021
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Designed and implemented networks in collaboration with project engineers.
- Collaborated with IT team members to design and implement efficient network infrastructure.
- Enhanced network security with regular software updates and patches.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
Education
MBA - HRM
University of Madras
Chennai 01.2023 - Current
B.Com - CA
Shri Krishnaswamy College For Women
Chennai 01.2018 - 1 2021
Skills
Key account management
Client relationship building
Account management
Business development
Teamwork and collaboration
Problem-solving abilities
Adaptability and flexibility
Multitasking
Decision-making
Relationship building
Time management
Team building
Active listening
Disclaimer
I declare that the information presented in this resume is true and accurate to the best of my knowledge. I assure you that my experience, skills, and qualifications meet the requirements of the job and I am committed to making a positive contribution to your organization.
Timeline
Key Account Manager
VIBE INSURANCE BROKING AND ADVISORY SERVICE PRIVATE LIMITED
02.2025 - Current
Senior Executive
Medi Assist Insurance TPA Pvt Ltd
11.2023 - 01.2024
Senior Executive
Raksha Health Insurance TPA Pvt Ltd
04.2023 - 10.2023
MBA - HRM
University of Madras
01.2023 - Current
Insurance Co-ordinator
Sri Balaji Hospitals
01.2022 - 03.2023
Executive
Tech Mahindra Ltd
04.2021 - 12.2021
B.Com - CA
Shri Krishnaswamy College For Women
01.2018 - 1 2021