Nithyanand S

In this role, I spearheaded various operational initiatives aimed at optimizing efficiency and ensuring compliance. I developed and implemented procedural frameworks, meticulously monitored daily operations for adherence to quality and safety standards, and maintained meticulous records of financial transactions and personnel data. Additionally, I played a pivotal role in recruitment, training, and performance evaluation processes. Collaborating closely with other departments, I coordinated activities pertaining to operations management, providing guidance and support to team members to meet project deadlines. Through detailed project reports and performance metrics, I identified areas ripe for improvement, devising strategic plans to elevate operational processes and enhance productivity levels.

• Handled 200 calls per to address customer inquiries and concerns
• Identified issues, analyzed information and provided solutions to problems
• Worked with Top educational customers to understand needs and provide excellent service
• Approved student schedules and classes to begin semester
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
• Worked closely with Clients to maintain optimum levels of communication to effectively and efficiently complete projects
• Reviewed student credit hours to help students meet graduation requirements
• Prepared a variety of different written communications, reports and documents to ensure smooth operations
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback
• Attended training courses to build understanding of processes, techniques and industry
• Learned new materials, processes and programs quickly
• Increased understanding of Manufacturing industry processes by assisting with operating heavy machine tasks.

• Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
• Packaged up damaged goods and shipped these items back to correct supplier
• Followed all shipping and receiving procedures for goods and materials as directed by Manager
• Communicated with internal personnel to provide status updates for both shipping and receiving dates
• Developed and updated tracking spreadsheets using Google sheets
• Generated reports detailing findings and recommendations
• Coached staff on daily performance and conducted evaluations to constructively address concerns
• Used - CRM (Leadsquared) to model data and forecast trends
• Developed innovative supply chain strategies and planning models, reducing lead times [80]%.

• Learned about competitors' products and consumers' interests to answer questions and provide more complete information
• Demonstrated and explained Samsung Smart Phones to over 50+ customers daily to persuade customers to purchase product
• Identified interested and qualified customers to provide potential customers with additional information regarding product
• Achieved a position in the top ten performer's in annual sales
• Quoted prices, discussed benefits and redirected questions to overcome objections
• Strengthened customer loyalty by being friendly and professional in all interactions.