Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic

Nithyanand U Shetty

Bangalore

Summary

Overall, 8.5 years of experience of Excellent communication and interpersonal skills with well-developed Team Interaction skills. A systematic, organized and dedicated team player with an analytical bent of mind Determined to be a part of a growth-oriented organization.

Currently Working as Clinical help desk specialist for EMR/EHR, HIM Implementation and post Go-live Support.

Overview

9
9
years of professional experience

Work History

Senior Business Analyst

TECH MAHINDRA
08.2023 - Current
  • Perform Build/Testing/Troubleshooting assignments for Cerner clients using tools such as Powerchart, Bedrock, DCPT, HNA, Discern Analytics, Inboxconfig tool, Scdke tool, Corecodebuilder, Prefmaint, Olympus, Session Clean Up etc.
  • Proficient in builds of Clinical documentation, Patient Lists, Cerner Ambulatory, Message Center, Referral Management and Provider Groups.
  • Proficient in managing the “New Clinic Builds” for multiple ministries.
  • Ensure that the issues reported by the end users in the Eservices tool are resolved in a timely manner before the Service Level Agreement (SLA).
  • Serving as a liaison between users’ needs and the Information Technology Department.
  • Perform analysis, troubleshoot & resolve the issues in the powerchart tool reported by the end users.
  • Perform “Application Build/Testing” work as per the requirement.
  • Assigning the incidents/tickets to the team accordingly.
  • Performing the change requirements as per the business need.
  • Develop and maintain good relationship with peers and client, provide timely feedback to encourage success.
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.

Clinical Support Specialist

WIZPRO INC LTD
11.2021 - 05.2023
  • Providing support to Cerner Application on EMR/EHR related issues reported by users.
  • Working as a L1 Support.
  • Issues Related to Powerchart.
  • Support client specific products via SNOW tool, email and Remote support Call.

L2 Support Engineer

NARAYANA HEALTH PVT LTD
07.2019 - 10.2021
  • Worked as a L2 Support in Bangalore, Providing remote support across India & Cayman Islands for ATHMA Application.
  • Monthly user reconciliation – As a part of monthly user review, I have been doing audit of the active user list present in application vs the master SAP data.
  • Based on the MOU received, we prepare the template for the plan creation with agreed tariff, get it verified by finance and marketing heads and implement the same in HIS post testing.
  • Providing Training on timely basis to End Users.
  • Was a part of Implementation team during Go-Live.(UAT & POST GO-LIVE SUPPORT)
  • Monthly, Quarterly management reporting, analysis for Audit purpose.

Application Support Engineer

TELERAD TECH PVT LTD
11.2018 - 06.2019
  • Supporting on PACS related issues.

Desktop Support Engineer

ILABS ENTERPRISE IT SOLUTIONS PVT LTD (ACCENTURE)
05.2017 - 10.2018
  • Installing, Managing and Troubleshooting on windows operating system [windows, XP, 03,07,08]
  • Handling P1, P2, P3 Tickets and calls.
  • Worked on Service Now Tool.
  • Configuration and troubleshooting of mail clients.
  • Support of Network Printer.
  • Maintaining the compliance level according to the organization standards.
  • Monitoring the compliance Level in Portal and Alert the location team whenever the compliance level is decreased.
  • Supporting Engineers across India in resolving their calls related to windows op.

Trainee Developer

NIVEUS SOLUTIONS PVT LTD
05.2016 - 11.2016
  • Worked as Trainee developer

Education

B.E - Computer Science and Engineering

MANIPAL UNIVERSITY
Manipal
01.2015

Diploma - Computer Science and Engineering

DR T.M.A PAI POLYTECHNIC
Manipal
01.2010

KARNATAKA Board -

Mahalaxmi English Medium School
01.2005

Pre-University Education -

Mahatma Gandhi Memorial College
Manipal

Skills

  • HINAI, ATHMA, CERNER, Microsoft Word, PowerPoint
  • HINAI HIS application hands on experience (Narayana Health Corporate office)
  • ATHMA HIS application support and hands on experience
  • Carrying out 1st level analysis on the issue raised by customer
  • Dealing with issues like account unlocking, password reset, etc of various applications
  • Monitoring of services/application performances
  • Performing data backup and restoration
  • Basic LAN / WAN connectivity and internet troubleshooting
  • Installation and Configuration & Troubleshooting of mail client such as MS-outlook

Disclaimer

I hereby declare that all the above –mentioned facts and information are true to the best of my knowledge. Place: Bangalore Your faithfully Nithyanand U Shetty

Timeline

Senior Business Analyst

TECH MAHINDRA
08.2023 - Current

Clinical Support Specialist

WIZPRO INC LTD
11.2021 - 05.2023

L2 Support Engineer

NARAYANA HEALTH PVT LTD
07.2019 - 10.2021

Application Support Engineer

TELERAD TECH PVT LTD
11.2018 - 06.2019

Desktop Support Engineer

ILABS ENTERPRISE IT SOLUTIONS PVT LTD (ACCENTURE)
05.2017 - 10.2018

Trainee Developer

NIVEUS SOLUTIONS PVT LTD
05.2016 - 11.2016

B.E - Computer Science and Engineering

MANIPAL UNIVERSITY

Diploma - Computer Science and Engineering

DR T.M.A PAI POLYTECHNIC

KARNATAKA Board -

Mahalaxmi English Medium School

Pre-University Education -

Mahatma Gandhi Memorial College

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