Nithyashree v

PROCESS-RETAIL BANKING

• Account maintenance for SME (small medium enterprises).
• Screening the corporate applicant details in negative database (Ename Check) and get relevant approvals, if needed, before onboarding the client
• Rendering the retention service for existing corporate customers such as Term Deposit maintenance requests, Amendments (addition/deletion) to Authorized signatory/POA, Internet Banking facility service requests, Company Title Amendments, Address Change, Ownership Change requests & Account closure requests.
• Performing periodical KYC checks & update the bank records for existing corporate customers by validating the Trade License, Business profile Declaration form, FATCA form, CRS Form along with relevant approvals (Product Team, Compliance Team, Business & Governance).
• Onboarding and performing the periodic end-to-end KYC review for the DED entities (Department of Economic Development), Free-zone Entities (Jebel Ali Offshore co, RAK & AJMAN).
• Performing the periodic KYC review for Sole proprietorship, Partnership, Private share holding company, Public share holding Company, branch of foreign companies.
• Identifying the Ultimate Beneficial Owners (UBOs) and updating their details in corporate customer records.
• Handling Onboarding process for all type of corporate customers (Small & Medium Segments).
• Handling Mail queries from client relating to process.
• Training fellow team members in the maintenance process
• Adding and deleting signatory for company
• Providing online Banking access to the customer.
• Updating Static details of customer
• Communicating with relationship manager to understand clients’ needs.
• Handling different types of cases i,e TL expiry, Mobil, e-mail id update, SME id updated (visa , passport, E- id) account closure, account conversion
• Will update the trade License and ID copies of client through digital portal.

• Handling Branch Operations which includes - Customer Service Request, Clearing, NEFT/RTGS/Transfers, EPH, E- Registers, Deliverables & Audit Requirements. Also Maintaining Customer Portfolio, Increasing Deposits and Cross Selling.