Nithyashri Muralidharan
Chennai
Summary
Results-driven professional with a strong focus on fraud analysis and process improvement. Proven ability to enhance operational efficiency and lead effective training sessions, contributing to reduced financial losses and improved fraud prevention measures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fraud investigation and analysis
TATA Consultancy Services
Chennai
06.2021 - 11.2025
- Analyzed high-risk transactions and identified fraudulent activities, minimizing financial losses.
- Developed fraud detection strategies, improving accuracy and operational efficiency.
- Monitored real-time queues to identify and prevent order discrepancies.
- Led monthly reporting on team performance, SLA, and balanced scorecard.
- Collaborated with cross-functional teams to enhance fraud prevention measures.
- Conducted training sessions for new joiners on process workflows and best practices.
- Analyzed transaction trends and recommended process improvements to prevent fraud.
- Ensured compliance with regulatory standards and internal quality controls.
- Supported the onshore team by taking ownership of additional mail activities.
- Successfully handled high volumes of transactions during peak periods without compromising accuracy.
- Resolved complex customer queries effectively while assuring compliance with the SLA.
- Maintained seamless communication with clients through professional and timely email interactions.
- Honored with the "Star Performer" award twice and the "Bravo" award once for outstanding performance and unwavering dedication.
- Successfully resolved high-priority customer queries in a timely manner, earning client appreciation.
- Demonstrated excellence in handling escalations, and ensuring smooth client communication.
- Demonstrated exceptional leadership skills by taking charge during high-pressure situations.
Education
Bachelor of Commerce - Corporate Secretaryship
SDNB Vaishnav College For Women
India, Chennai06-2021
Skills
- Fraud analysis
- Process improvement
- Cross-functional collaboration
- Customer interaction
- Performance reporting
- Problem solving
- Attention to detail
- Effective communication
- MS office(Excel, Outlook)
- Training & Development
- Multitasking Abilities
- Team leadership
- Quality control analysis
- Escalation handling
- Strong work ethic and integrity
Affiliations
- Actively balances work responsibilities with continuous learning, mentoring, and personal skill development, reflecting a well-rounded and growth-oriented mindset
Accomplishments
- Star Performer Award - Received twice for outstanding contributions to fraud investigation and operational excellence
- Bravo award - Team-level recognition awarded for consistent team effort and performance
Certification
- Company Secretary Foundation Program - completed under ICSI
- Rashtrabhasha Hindi certification, completed under Dakshina Bharat Hindi Prachar Sabha
- Anti-money laundering (AML) - completed on Udemy
- TCS iON Career Edge - Young and Professional - completed
- Gold medalist - International English Olympiad (inter-school level)
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Telugu
Beginner (A1)
A1
Hindi
Beginner (A1)
A1
Ongoing learning and upskilling
- C, C++ - completed (academic foundation in programming and logic building)
- Python - currently learning (focus on data handling and automation)
- Java - planned for upcoming learning to strengthen object-oriented programming concepts
- Exploring automation and AI fundamentals through self-paced learning and practical exercises
- Committed to continuous skill development, aligned with industry trends in tech and compliance
Timeline
Fraud investigation and analysis
TATA Consultancy Services
06.2021 - 11.2025
Bachelor of Commerce - Corporate Secretaryship
SDNB Vaishnav College For Women