Niti Chopra
Mumbai
Summary
As an accomplished HR Leader offering 28 years of comprehensive experience developing Human Resource strategies that support business growth across the Hospitality and Banking Industry. A trusted partner to leadership teams, providing strategic and operational HR direction and advancing an inclusive culture. Experienced in managing large and diverse teams, as well as developing and delivering programs to drive employee development and retention. With a strong focus on continuous improvement, committed to staying abreast of emerging HR trends. A collaborative leader who thrives in a fast-paced, result-oriented environment. Committed to driving business results through a people-first approach and passionate about creating a workplace that fosters innovation, growth, and excellence.
Overview
29
29
years of professional experience
Work History
Executive Director - Head Human Resources Advisory, Corporate Centre India
JP Morgan Services Private Limited
04.2021 - Current
- Lead HR advisory for c
- 52,000 employees across Finance, Operations and Technology, in 5 cities for Corporate Centre, India
- Focusing on Talent as Key Business Imperative; design and implement strategy and programs across key talent segments; scalable talent pool for early career professionals through graduate hires and widening pool to engineers and CA into program hires, infusion of managerial capability and modern skills through lateral hires, and robust leadership pipeline through development and strategic hiring yielding over 4-fold business growth
- Provide holistic insights and development of talent strategies to drive progress on business priorities including but not limited to multiple compensation programs, performance development, diversity and leadership development
- Investing in Managerial Capability; Led implementation of interventions covering ~8000 managers to emphasize value of managers to motivate, coach and empower team
- Positively impacting employee feedback on managerial effectiveness
- Advance Culture; Embed culture of conscious inclusion through programs on empathy and adaptive leadership in hybrid organisation; continuous learning and career ownership through development program and signature events - Career and DEI week with over 6500 participants
- Protect firm and partner with business leaders and control partners by providing objective counsel on risk and people agenda matters
- Actively champion global strategic change and transformation agenda
- For India Corporate Centre, led implementation of strategic, global HR platform creating enhanced, friction less, digital first manager and employee experience.
- Evaluated compensation structure using market data analysis to ensure competitiveness in attracting top talent
- Collaborated cross-functionally with finance, human resources, and other departments to ensure alignment on travel policies and procedures
Diversity, Equity and Inclusion Lead
JP Morgan Services Private Limited
01.2018 - Current
- Lead diversity and inclusion agenda for c
- 52,000 employees; encourage business to adopt progressive HR policies to support diversity agenda, which augments employee value proposition
- Driving Diversity; Increased representation notably driving 7% increase in female talent; through curated initiatives for hiring, development and retention
- Internship Program aimed at creating talent pool of for roles across organisation through skill building; designed and implemented programs for Veterans, People with Disability and LGBTQ with senior leader and manager engagement yielding over 80% hires.
- Counseled administration, faculty and staff regarding affirmative action, harassment, hiring practices and diversity, equity and inclusion (DEI) issues
- Played active role in policy development based on evidence-based practice guidelines related to infusion nursing care
- Supported senior leadership in driving a culture of accountability for diversity and inclusion by integrating D&I metrics into performance evaluations
- Maintained accurate patient records, ensuring timely documentation of assessments, interventions, and outcomes
Executive Director - Head Human Resources Wholesale Banking Operations
JP Morgan Services Private Limited
06.2015 - Current
- Responsible for HR business Advisory to Wholesale Banking Operations, India
- Reporting to Head of HR, India, partner with business leaders to design and implement people agenda aligned to Business strategies through team of HR Generalists, Recruiters and Learning team
- Work with specialist teams as interface and advisory contact to represent business specific need and drive implementation of business strategy aligned people agenda through customised interventions to drive growth and enhance employee value proposition
- As trusted business partner, in conjunction with business leaders embed robust people management practices across talent acquisition, capability building, talent development and succession plan basis strong performance culture linked to differentiated rewards strategy
- Drive robust succession planning and talent mapping intervention for top two levels in organisation
- Design and implement compensation strategy that is competitive, commercial and relevant aligned to the overall talent proposition in partnership with the C&B team, compensation consultants and business
- For India Corporate Centre, led HR transformation and deployment of HCM Oracle Cloud platform for HR processes, leading to simple, connected and digital employee experience.
Executive Director - Head Human Resources Firmwide Functions
JP Morgan Services Private Limited
01.2012 - 06.2015
- Responsible for HR business partner support to Corporate Function, India
- Reporting to Head of HR, India, lead 20-member team of HR Generalists, Recruiters and Trainers; responsible for partnering with business in implementation of business aligned people agenda to achieve short- and medium-term business strategies
- As trusted business partner, in conjunction with business leaders embed robust people management practices across talent acquisition, capability building, talent development and succession plan basis strong performance culture linked to differentiated rewards strategy
- Recognised for driving mobility awarded JPMC excellence award
- Drive functional and leadership learning intervention aligned to multiple management levels in firm; part of 'leader as teacher' initiative certified as SLII and MBTI practitioner
- Design and implement a compensation strategy that is competitive, commercial and relevant aligned to the overall talent proposition in partnership with the C&B team, compensation consultants and business
- Anchor diversity and inclusion agenda in firm; encourage business to adopt progressive HR policies to support diversity agenda
- Review employee grievances, lead and support investigation and mitigation as required along with Employee relations teams, member of SH committee for the firm.
Senior Vice President HR, Global Functions
HSBC
07.2008 - 12.2011
- Responsible for HR business partner support to Global Functions, India
- Reporting to Head of HR, India, led team of HR generalists responsible for enhancing business performance through implementation of appropriate HR strategies to drive business results.
AVP and VP HR, Northern India
HSBC
07.2006 - 07.2008
- Responsible for HR business partner support to Northern India
- Partner with COE (Centre of excellence) and regional teams to represent business specific need and drive implementation customised interventions
- Embed robust people practices across talent acquisition, capability building, career path, talent development and succession plan basis strong performance culture linked to differentiated rewards strategy
- Lead annual compensation benchmarking to ensure that compensation is competitive, commercial and relevant aligned to overall talent proposition
- Encourage business to adopt progressive HR policies to support diversity, which reiterate commitment to Building the Best place to work
- Manage HR compliance with applicable laws and company policies
- Review employee grievances, lead and support investigation and mitigation as required along with Employee relation teams, represent management in labour matters at both internal and external (Conciliation offices/ Courts) forums.
Assistant Human Resources Manager
The Taj Mahal Hotel, New Delhi, (Indial Hotel Company)
03.2001 - 05.2001
- Implementation of talent acquisition & integration and Performance & reward strategy
- Talent acquisition and facilitation of talent integration of employees
- Implemented Employee Recognition Program based on guest, colleague compliments and employee suggestions
- Performance Management (In line with business objectives of guest satisfaction targets, financial perspectives, employee growth potential etc
- And cascading them in form of MBO Process for all employees.) Driving quality initiative, Taj Business Excellence Model (based on Malcolm Baldridge Award).
Assistant Human Resources Manager
The Park New Delhi (Apeejay Group)
01.1998 - 03.2001
- Responsible for providing proactive HR business partner support
- Reporting to Head HR as leading team of 4 employees, proactive partner to tbusiness established credible and robust partnership with department heads
- Responsible to develop and implement standard people policies and processes across three different properties
- Conduct periodic reviews, to identify deviation and initiate corrective action
- As part of talent pool assigned to core team involved in leading supply chain project with Anderson Consulting which focused on review and reengineering of processes, benchmarking, standardization and consolidation of vendors to leverage scale
- As part of talent development, nominated to attend HR programme at National University of Singapore.
Assistant Manager HR & Management Trainee
The Old World Hospitality (India Habitat Centre)
07.1995 - 12.1997
- Joined as Management Trainee, underwent 18 months training program encompassing all aspects of Hotel Management
- Subsequent to which worked in Human Resources as Assistant Manager where as member of start-up team involved in defining processes and systems, and driving Talent Acquisition.
Education
MBA - Human Resources Management
Symbiosis Institute of Management Studies
Pune, Maharstra Skills
Leadership
undefinedEducation Certifications
- Symbiosis Institute of Management Studies, Post Graduate diploma in Personnel Management & IR, 2001
- Indian Society of Training & Development (New Delhi), Diploma in Training & Development, 2002
- University of Delhi, Bachelor of Arts, 1997
- Institute of Hotel Management, New Delhi, Diploma in Hotel Management, 1995
- Columbia University of Talent Alliance, Coaching Certification, 2017
- International Coaching Federation, Certified Life Coach, 2014
- Ken Blanchard Companies, Situational Leadership for trainers, 2013
- National University of Singapore, Human Resources Management, 2001
- Kaivalyadham Lonavala, Certified Yoga Instructor, 2021
Timeline
Executive Director - Head Human Resources Advisory, Corporate Centre India
JP Morgan Services Private Limited
04.2021 - Current
Diversity, Equity and Inclusion Lead
JP Morgan Services Private Limited
01.2018 - Current
Executive Director - Head Human Resources Wholesale Banking Operations
JP Morgan Services Private Limited
06.2015 - Current
Executive Director - Head Human Resources Firmwide Functions
JP Morgan Services Private Limited
01.2012 - 06.2015
Senior Vice President HR, Global Functions
HSBC
07.2008 - 12.2011
AVP and VP HR, Northern India
HSBC
07.2006 - 07.2008
Assistant Human Resources Manager
The Taj Mahal Hotel, New Delhi, (Indial Hotel Company)
03.2001 - 05.2001
Assistant Human Resources Manager
The Park New Delhi (Apeejay Group)
01.1998 - 03.2001
Assistant Manager HR & Management Trainee
The Old World Hospitality (India Habitat Centre)
07.1995 - 12.1997
MBA - Human Resources Management
Symbiosis Institute of Management Studies
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