Nitie Nirwan
Business Analyst - Innovation and Solutions
Gurugram
Summary
Business Analyst, Product and Project Management professional with over 15 years of experience across South Asia, Francophone regions, and global organizations. Expertise in delivering comprehensive business requirements, analysis reports, and actionable recommendations that drive process development and enhance organizational success. Proven track record in product and project management, strategic initiatives, and resolving data integrity issues through critical information gathering and market research. Bilingual proficiency in French and English complements a strong skill set in stakeholder collaboration, strategic thinking, and Lean Six Sigma methodologies, supported by certifications as a Green Belt, Black Belt, Certified Supply Chain Professional, and Certified Lean Practitioner.
Overview
18
18
years of professional experience
11
11
Certifications
4
4
Languages
Work History
Business Analyst - Innovation and Solutions
PSA BDP
Gurgaon
05.2025 - 11.2025
- Support sales engagement with key customers through prototyping, providing innovation insights and trend content.
- Develop and own tools to support the innovation process including prototyping and proof of concept approaches
- Support and own defined innovation ideas including working with operations, IT and marketing to deliver into production solutions
- Work within the team on requirements reviews and developments including prioritization and roadmap development
- Have an external perspective, reviewing market developments, trends and opportunities to support BDP
- Act as an SME for modern technologies and future development areas.
- Support process mapping and analysis to support operations development and addressing legacy challenges
- Collaborate with sales, operations and IT to identify portfolio gaps and effort / costs to close gaps through customer development
- Develop business cases where required for investments in capabilities, IT, infrastructure in conjunction with key stakeholders
- Contribute to whitepapers, podcasts and other events to help position BDP as a thought leader in certain areas
Senior Manager - Business Analysis
Bollore Logistics India Private Limited
Gurgaon
05.2018 - 04.2025
- Orchestrated seamless integration of Bollore and Ceva Logistics.
- Led a regional project in redesigning the organization's sustainability practices, resulting in a considerable reduction in carbon footprint and recognition as an industry leader in corporate responsibility.
- Spearheaded CEO's SMART Leader's global programme running in 4 phases over 18 months.
- KRAs : Consistently deliver agreed Business Analysis such as Business Requirements documents, Business Analysis Plans or Approaches, Traceability matrices etc. which are in line with the organizational goal and process development life cycle methodology.
- Responsible for Regional Annual Budget exercise, including YTD analysis and forecast to prepare Budget deck.
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in different systems across the organization.
- Provide support to build relationships crucial to the success of the organization, and manage a variety of special projects for the CEO - South Asia, some of which may have organizational impact.
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Participate in ongoing reviews of business processes, develop and propose optimization strategies.
- Collecting and presenting data ready to be analyzed, including historical data that can be tracked over time.
- Market Intelligence report to cover mergers and acquisitions, key business segments, contract wins, and more.
- Work with stake holders to resolve data integrity issues such as missing data, formats and identification, ensuring the completion of necessary reports for the CEO - South Asia.
- Estimate resource and management requirements to create plans, timelines, milestones, management approvals, and reports for use in managing an assigned project.
- Prioritize independently, multiple requests and system requirements to meet the organizational goals.
- Gathering critical information from meetings with various Business Leaders and producing useful reports.
- Effectively communicating insights and plans to cross-functional team members and management.
- Updating, implementing and maintaining business procedures where necessary.
- Managing projects, developing project plans, and monitoring performance.
French Business Analyst
CSDC
Noida
05.2015 - 05.2018
- Business Requirement gathering of the Francophone clients.
- Product demo to the ministries of West African countries.
- Technical translation French-English and vice versa.
- Responsible for the execution and delivery of CSDC solutions.
- Prepare, execute and close business analysis sessions with clients.
- Create business analysis and other project documentation.
- Review, support and receive sign-off for business analysis documentation.
- Prepare and deliver user training session.
- Monitor progress and report status updates to CSDC Project Manager.
- Track and communicate issues and proactively troubleshoot and resolve problems.
- Assist in Sales demos, Presentations and Marketing activities, communicate with French clients.
French Analyst
Accenture
10.2013 - 05.2015
- On call/ live translation for major incidents and priority cases.
- French to English/ English to French Translation of Project SOP's / Documents.
- Incident Management and analysis - French.
- Quality Auditing - Call evaluation, Data Analysis and Documentation, Preparation of slide pack for audit reports, Escalation analysis.
HRSS Officer - French
Rio Tinto India Pvt. Ltd
11.2012 - 10.2013
- Handling recruitment and HR Operations (Hire to Retire), HR Reporting analysis as a part of Global POS (People Organization and Support) for 8 Rio Tinto geographies namely, Australia and New Zealand, Europe and West Africa, US, Canada, Singapore, South Africa, South America and India.
- Handled Canada region French Projects.
- Translation of project related documents: French-English-French.
- (French) HR Reporting, Data error reporting, RCA Reports.
- Worked on Tools Like ITMS, SAP.
- SME and Project Trainer for Human Resource Services and Support (POS), for French.
- Team handling Responsibilities undertaken in absence of Team Manager.
- SOP Creation in French for training purposes.
- Team representative/ Delivered presentation to Global Rio Tinto Leaders and Product Group Heads.
- HR Related letter creation, French and English.
- Trainer for HRSS French.
- Trainings Undertaken: Train the trainer, SAP, HRSS Modules, Business French, Advanced Excel.
French - Market Research Business Analyst
Tata Consultancy Services
03.2010 - 11.2012
- 2.5 years with Client services France, working on the FMCG products of hyper and super markets of Europe and France.
- Data Parsing and Analysis.
- Worked on French-English-French translation projects for Nielsen on products like Coke, Alcohol (Moet et Chandon), Chocolates (Lindt) etc.
- In depth analysis, providing realistic and practically implementable solutions and recommendations to business problems as per client request.
- Worked in Nielsen database and tools (Nitro).
- Consumer behavior and in depth analysis of buying habits, product performance, product innovation success and scope etc. using Nielsen consumer panel service database.
- Quantitative market research to work on Legos and case studies, focusing on Nielsen market research parameters.
Customer Service Executive
HCL Technologies
05.2008 - 12.2008
- Worked on team training modules for BT and WLR3.
- RCA reports for escalations and incorrect processing.
- Co-ordination with the technical team on behalf of the Team for any technical issues faced.
- Served as a floor support and managed the supervisor calls.
Education
Senior Management Program in Business Analysis - Business Value of Data Analytics, Statistics for Data Science, Descriptive Analysis, Experimentation, Data Sources, Predictive Analysis, Prescriptive Analysis, Applications
IIM Kolkata
11.2021
Completed Spanish level B2 - undefined
Instituto Cervantes Nueva Delhi
12.2013
Integrated Post Graduation - Certified in Derivative Market Module, Capital Market Module, AMFI Mutual Fund Module
International College of Financial Planning
03.2010
Completed 320 hours of French language - undefined
Alliance Française de Delhi
12.2008
Graduated with English Hons. - Literature studies
Delhi University, Maharaja Agrasen College
07.2008
Skills
Certification
Certified Supply Chain Foundation, IMC - Abu Dhabi, 09/01/24, 10/01/24
Timeline
Business Analyst - Innovation and Solutions
PSA BDP
05.2025 - 11.2025
Senior Manager - Business Analysis
Bollore Logistics India Private Limited
05.2018 - 04.2025
French Business Analyst
CSDC
05.2015 - 05.2018
French Analyst
Accenture
10.2013 - 05.2015
HRSS Officer - French
Rio Tinto India Pvt. Ltd
11.2012 - 10.2013
French - Market Research Business Analyst
Tata Consultancy Services
03.2010 - 11.2012
Customer Service Executive
HCL Technologies
05.2008 - 12.2008
Completed Spanish level B2 - undefined
Instituto Cervantes Nueva Delhi
Integrated Post Graduation - Certified in Derivative Market Module, Capital Market Module, AMFI Mutual Fund Module
International College of Financial Planning
Completed 320 hours of French language - undefined
Alliance Française de Delhi
Graduated with English Hons. - Literature studies
Delhi University, Maharaja Agrasen College
Senior Management Program in Business Analysis - Business Value of Data Analytics, Statistics for Data Science, Descriptive Analysis, Experimentation, Data Sources, Predictive Analysis, Prescriptive Analysis, Applications
IIM Kolkata