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A dedicated team leader and highly driven organized sales, and customer service expert with several years of commended professional experience in Leadership, Customer Service, Administration, Communication, Technical Support, and Project Management

Results-driven Corporate Support Executive with over 5 years of experience in the telecommunications industry, currently serving with Digicel PNG. Skilled in postpaid account support, customer care, CRM systems, and high-level client engagement. Holds a Bachelor's Degree in Human Resource Management and a Diploma in Business Computing. Known for delivering excellent customer service, improving support processes, and building strong client relationships. Successfully secured and implemented a Digicel Foundation Staff Grant in 2025, leading a community impact project that supported early childhood education at Crystal Minds Academy, June Valley. Passionate about service excellence, community development, and advancing human-centered business practices.

Experienced Customer Support & Operation Executive with 6+ years of expertise in customer service, operations, and relationship management. Known for efficiently assisting customers with orders, returns, and inquiries via email and chat support. Highly skilled in conveying information, handling online registrations, and processing orders. Expert in managing complaints, coordinating with warehouse and courier teams, and maintaining high service awareness. Proficient in managing returns/exchanges, addressing product inquiries, and fostering strong customer relationships. Proven track record of revenue generation and executing promotional offers. Experienced in vendor identification, escalation call handling, and social media management. Dedicated professional with exceptional flexibility, adaptability, and a proactive approach to surpass targets and drive business growth. Driven [Desired Position] with a history of leading high-impact initiatives and optimizing business processes. Adept at fostering strategic partnerships and guiding cross-functional teams to achieve organizational goals. Demonstrated ability to leverage critical thinking and problem-solving skills for innovation and growth.

A result driven optimistic individual with an experience of 2.5 years in Travel and Tourism Industry and EdTech Industry having a track record of successfully demonstrating to the customers and vendors the real value of our product by developing relationships and partnerships, handling accounts and boosting profits. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits with motivational leadership style .

Nitika Gautam

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Catalouge Support Executive

Catalogue & Product Support Executive

goibibo

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Bachelor of Arts - Phychology

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Catalouge Support Executive

Catalogue & Product Support Executive

goibibo

Bachelor of Arts - Phychology

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