NITIKA KHANNA

I had the opportunity to multitask beyond my designated Key Result Area (KRA)This experience allowed me to enhance my skills in engaging with B2C customers, supporting the HR team in talent acquisition, supervising a team of interns, handling pre-sales and post-sales inquiries, and overseeing backend operations

• Data Collection & Research: Leveraged Google platforms, LinkedIn, and cold calling techniques to gather comprehensive data for organizational research needs, including information on domestic and international colleges, institutes, and various domestic and international company details. Staying informed about industry trends, competitor offerings, and customer needs to adjust strategies accordingly.
• Post-Class Engagement: Implemented systematic follow-up procedures post-class to gather feedback and address student concerns, enhancing overall course experience and learners loyalty.
• Trainer Collaboration: Collaborated with trainers to provide timely and constructive feedback to students, fostering a supportive learning environment and promoting student success.
• B2B Outreach: Proactively initiated contact with potential business partners by sending tailored emails and LinkedIn invites, successfully creating new opportunities and expanding the professional network
• Customer Outreach: Conducted cold calls to B2C customers to promote enrollment in digital marketing courses, while analyzing sales team reports to optimize outreach strategies and improve conversion rates
• Candidate Screening: Evaluated candidate profiles on Naukri and LinkedIn, aligning their skills and experience with organizational needs to streamline the hiring process and maintain an up-to-date talent pipeline for different set of profiles
• Interview Coordination: Facilitated interview scheduling between candidates and the director, ensuring a smooth and efficient recruitment process

Company Overview: Working with the Operator of Delhi Jal Board Office.Handling a prestigious Public Private Partnership Project of Delhi Government for water distribution in West and South West Delhi

• Preparation of budget report and estimates in Excel Sheet
• Preparation of challan and bill for miscellaneous payment of the clients of Delhi Jal Board
• Scrutinization and checking of various departmental bills like Tanker Payment, Volume Payment, Escalation bills etc
• Payments to different Road Owning agencies like PWD, MCD, I&FC etc
• Making entries in tally ERP9
• Uploading TDS Challan
• Generation of GST Challan and payment through net-banking
• Monitoring of daily performance of the operator of PPP Project relating to capital works and consumer complaints
• Monitoring of complaints lodged by consumers of Delhi Jal Board on the online portals of Delhi and Central Government like PGMS, LG Listening Post
• Issue of Quality Assurance Plans for procurement of material and comparison with actual inspection reports of materials conducted in manufacturers’ units
• Correspondence with other departments like PWD, MCD, Delhi Traffic Police for taking permissions for laying water lines including uploading of online permissions on Delhi Government Portal

Company Overview: Working with the client of M/s PIL in Delhi Jal Board Office.Handling a prestigious Public Private Partnership project of Delhi Government for water distribution in West and South West Delhi

• Monitoring of daily performance of the operator of PPP Project relating to capital works and consumer complaints
• Monitoring of complaints lodged by consumers of Delhi Jal Board on the online portals of Delhi and Central Government like PGMS, LG Listening Post
• Issue of Quality Assurance Plans for procurement of material and comparison with actual inspection reports of materials conducted in manufacturers’ units
• Correspondence with other departments like PWD, MCD, Delhi Traffic Police for taking permissions for laying water lines including uploading of online permissions on Delhi Government Portal
• Preparing presentations for the senior officials of Delhi Jal Board and Water Minister of Delhi

Company Overview: Infinite Web Marketing Pvt Lid is Noida based organization associated with one of UK’s leading E- learning CompanyI have learnt a lot in regards of managing several other responsibilities and tasks in operations and administration.I have been always keen on taking opportunities to learn and put my diligent efforts towards execution to any task allocated towards me.Few of my major roles were:

• Maintaining proper reports to track efficiency of employees under HR division.
• Managing attendance of employees
• Backend work CMS portal
• Preparing presentations for different colleges and educational institutes for sales team
• Assisting HR in maintaining employee records while on boarding