Summary
Overview
Work History
Education
Skills
Timeline
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Nitika Mehta

Lead New Accounts Analyst
Gurgaon

Summary

Lead New Accounts Analyst with 17 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

19
19
years of professional experience

Work History

New Accounts Analyst

American Express
03.2007 - 04.2024
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Developed custom software solutions tailored to specific organizational needs, resulting in significant time and cost savings.
  • Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.

Customer Service Representative

IBM
New Delhi
02.2005 - 01.2007
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Education

Bachelor of Arts -

Patna Women College
Patna, India
04.2001 -

Patna Central School
Patna
04.2024 - 04.1998

Associate of Arts -

Guru Gobind Singh Collegiate Public SchooL
Chandigarh
04.2001 -

Skills

Report Preparation

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Timeline

Patna Central School
04.2024 - 04.1998

New Accounts Analyst

American Express
03.2007 - 04.2024

Customer Service Representative

IBM
02.2005 - 01.2007

Bachelor of Arts -

Patna Women College
04.2001 -

Associate of Arts -

Guru Gobind Singh Collegiate Public SchooL
04.2001 -

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Nitika MehtaLead New Accounts Analyst