Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic

Nitika Shaw

Bangalore

Summary

Highly skilled and accomplished financial crime investigator with extensive experience in investigative techniques, risk assessment, and compliance. Adept at analyzing complex financial data, identifying red flags, and developing effective solutions to minimize risk. Proficient in analyzing customer data, customer vetting and screening, identifying potential risk, training, and coordinating teams, as well as deploying new processes and ensuring adherence to AML/CTF regulations.

Overview

13
13
years of professional experience
3
3
Languages

Work History

Senior Fraud Investigator

HSBC
8 2022 - Current
  • Process: US Fraud Investigation Management (US FIM)- Work on UARs (unusual activity reports) submitted by various teams within the bank to identify and document suspicious activities and potential red flags.
  • To recover losses and/or mitigate any risk to the Bank.
  • Analyze UARs to identify potential red flags and suspicious transactions.
  • Through review of customer’s profile and account.
  • Review of the KYC documents submitted by the customer.
  • Identify potential suspects using different tools.
  • Evaluate customer relationship and make informed decision on retention or exit strategies.
  • Prepare detailed report to document the findings and outcome on the case.

Senior Fraud Officer

HSBC
02.2020 - 08.2022
  • Process: UK Payment Investigations (Money Mule)- To prevent bank from being used, intentionally or unintentionally, by criminal elements for money laundering or terrorist financing activities and identifying money mules.
  • Transactions and account monitoring for the UK customers.
  • Raise FC-UAR (financial crime- unusual activity reporting).
  • Identify Vulnerable customer.
  • Mitigate the risk of financial crime and money laundering.
  • Focus on performing procedures that discourage and prevent potential violators from engaging in money laundering, fraud, or crime.
  • Handled escalations and complaints.
  • Handled the audits of the process and carryout all SME work.

Fraud Analyst

HSBC
11.2017 - 01.2020
  • Process: US Avoka - (application vetting)- Verifying customer's application and documents while onboarding the customer.
  • Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks.
  • Conduct proper KYC with the customer to avoid any incorrect onboarding.
  • Reviewing all the documents submitted by the customer while submitting the application.
  • Assisting customers with their queries regarding KYC documents and procedure.
  • Analyzed customer data and documents to identify potential risks.
  • Analyzed customer data to identify trends and patterns in customer behavior.
  • Provided training to new employees on KYC regulations, procedures, and best practices.
  • Handled the audits of the process and carryout all SME work.
  • Prepared detailed reports to document customer risk assessments and findings.
  • Collaborated with cross-functional teams to investigate and resolve potential compliance issues.

Fraud Officer

HSBC
11.2011 - 10.2017
  • Process: Security and Fraud Risk (US inbound/outbound process) – SFR team works on fraud alerts created on customer debit / credit cards.
  • We contact our customers to authenticate the card usage and take appropriate action if contact is established
  • Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks.
  • Set up cases for investigations.
  • Conduct customer interactions in accordance with the Brand values to optimize the customer experience.
  • Accurately analyze and report accounts presented for common characteristics that may lead to a trend.

Education

PGDM - Business Administration (HR)

Symbiosis Centre For Distance Learning
04.2001 -

Graduation - B.A

Calcutta University

Higher Secondary - undefined

W.B.B.H.S.E

Skills

Time Management

Accomplishments

  • As a trainer delivered process training to more than 50 individuals, spanning new joiners to seasoned trainers from various regions like Hong Kong, Malaysia, India, USA, and MENA.
  • Led the end to end deployment of UCM in our department overseeing planning, execution and testing to guarantee efficient rollout and minimal disruption.

Hobbies and Interests

Travelling  

Trekking

Gardening 

Music

Timeline

Senior Fraud Officer

HSBC
02.2020 - 08.2022

Fraud Analyst

HSBC
11.2017 - 01.2020

Fraud Officer

HSBC
11.2011 - 10.2017

PGDM - Business Administration (HR)

Symbiosis Centre For Distance Learning
04.2001 -

Graduation - B.A

Calcutta University

Higher Secondary - undefined

W.B.B.H.S.E

Senior Fraud Investigator

HSBC
8 2022 - Current

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