Nitika Singhal
Noida
Summary
Experienced Program/Project Manager | PMP®, SAFe® 5, ITIL V3, Azure Fundamental Certified | Expertise in Digital Transformation, SDLC, Cloud Migration, Data Digitalization, Vendor & Risk Management. Proven professional at IBM PVT LTD - Shell India with expertise in vendor management and collaborative decision-making. Demonstrated a strong ability to ensure seamless integrations and optimize operational efficiencies, achieving 100% project delivery success. Notable project management skills are complemented by a strategic approach to global deployment.
Overview
22
22
years of professional experience
5
5
Certification
Work History
Digital Project Manager
IBM PVT LTD - Shell India (Contract)
12.2021 - Current
- Designed, implemented, and enhanced applications on the Pega(AWS) Platform, ensuring robust functionality and establishing a comprehensive lifecycle management and support model
- Led the design and solutioning process by understanding the teams' technical platforms and applications, ensuring seamless integration of new systems
- Developed and managed business change plans, including deployment schedules, training programs, and communication strategies to ensure smooth transitions
- Oversaw data migration and digitalization from existing SQL databases to the new platform, ensuring data integrity and a seamless transition
- Ensured IT assurance deliverables, including project assurance (schedule, budget, CI/CD, change management, deployment), risk assessments, IRM sign-offs, support model development, and ATD/ATO approvals
- Promoted compliance with SDLC standards across the team, managing application and workflow changes to ensure smooth integration and transition
- Aligned cloud strategy with business goals, assessing and ensuring consistency with the organization's objectives, while overseeing cloud deployment strategies and vendor negotiations to optimize costs and quality
Project Manager
MetLife GOSC
09.2019 - 12.2021
- Collaborated within an Agile team to prioritize and define feature requests, ensuring that high-impact features were addressed first
- Coordinated with executive leadership to align on scheduling, budgeting, resource management, and the format and frequency of progress updates
- Facilitated cross-departmental communication to organize biweekly company-wide meetings, ensuring alignment on project goals and reinforcing the company's mission
- Assessed project scope through competitive analysis, customer interviews, and feature requests to ensure alignment with user needs and market demands
- Managed adjustments to project scope, timelines, and costs by utilizing effective verification methods
- Delivered regular progress reports to stakeholders, highlighting project status, risks, achievements, and any deviations from the initial plan
Project Lead
DXC Technologies PVT LTD
04.2009 - 09.2019
- Owned the project schedule, ensuring all feature deadlines were met by proactively identifying and addressing engineering roadblocks
- Implemented continuous monitoring of new features to ensure they met KPIs after the project was completed
- Established deadlines for incremental goals, allocated budgets, and collaborated with software, marketing, and executive teams to ensure proper resource allocation
- Applied strong entrepreneurial skills, including a business-value mindset, critical thinking, storytelling, stakeholder management, and value creation
- Consistently met 100% of project deadlines and goals, contributing to the successful delivery of the project
- Earned a promotion upon the successful completion of the project due to the achievement of all objectives and milestones
Service Level Manager
DXC Technologies PVT LTD
04.2009 - 09.2019
Accounts - UTC, DNATA, Textron, and BHBP
- Defining and improving the relationship and communication with the business and customers in conjunction with relationship management
- Designing, determining, documenting, negotiating, agreeing the SLA's for operational services
- Ensuring that IT and the customers have a clear and unambiguous expectation of the Service Level Performance to be delivered
- Developed and implemented strategies to improve customer satisfaction and operational efficiency
Team Leader
DXC Technologies PVT LTD
04.2009 - 09.2019
Accounts: Transamerica, SwissRe, WiltonRe, Americo
- Conducted mentorship program me in U.S Cedar Rapids, to share best practice both offshore and onshore and build client relationship
- Appreciated for smooth and effective transition of Trans America annuity new business
- Designed reporting tools for utilization monitoring, which resulted in overall cost saving
- Rolled an innovative Production Linked Incentive program which had controlled both Attrition and improved productivity
Team Leader
HCL Technologies BPO Services Ltd.
01.2003 - 03.2009
- Played a key role in the process with a team of 18 advisors
- Order issuing, and Checking Financial transactions done all over BT
- Preparing & compiling various weekly/monthly MIS reports pertaining to process, and productivity
Education
MBA - HR
Manipal University
B COM -
Delhi University
2 years Diploma - Software Technology
CMC Limited
Skills
- Project Management Expertise
- Global Deployment
- Risk Assessment
- Compliance Management
- Application Development
- SDLC
- Infrastructure Systems Design
- SaaS Rollout Management
- Database Migration Experience
- Digital Transformation
- Product Management
- Business Analyst
- Vendor Management
- Contract Management
- Effective Solution Development
- Collaborative Decision-Making
- Integrations
Personal Information
Visa Status: U.S.A. VISA B1 2032
Certification
- PMP
- SAFe 5
- ITIL V3
- Azure Fundamental Certified
- Chemicals and Petroleum Insights and Solutions
Tools
ServiceNow, PPMC, SharePoint, CSCPMO, Performa, GRM, RMT, MS Office, Cost Estimation Tool, SAP, MSP, JIRA, ADO
Projects handled
IT Projects:
Digital Transformation, Endpoint Computing & Transformation, Software Development Lifecycle (SDLC), Cloud Migration, Tool Deployment, Post-Merger IT Infrastructure Integration, Domain Migration, New Site Setup, Decommissioning, Technology Refresh & Upgrades, Office 365 Migration, Service Desk Implementation, Workflow Tool Deployment, ERP Implementation
SDLC Framework - eMOCD wells office to PEGA Migration (Feb 2023 - Dec 2024)
· Designed and developed the Wells Process Management application on the PEGA platform(AWS), migrating from the legacy AWS 1.1 infrastructure approaching its end of life (EOL).
· Assessed the existing architecture, including data, interfaces, and UI/UX, to define an effective strategy for rebuilding the system.
· Led the requirements gathering process, defining & refining functional requirements for the new system.
· Planned and executed the data migration from WellOffice eMOCD to the new platform, ensuring data integrity and minimizing disruption.
· Designed, validated and developed the application on the Pega Platform, integrating enhanced functionalities to meet evolving business needs.
· Created and implemented a comprehensive business change plan, including deployment schedules, training programs, and communication strategies.
· Established a lifecycle management and support model to ensure long-term system sustainability and continuous improvement.
· Utilized Pega and WellOffice APIs within the AWS@Shell environment to ensure seamless integration, using APIGEE Gateway with existing infrastructure.
· Ensured compliance with IT Assurance deliverables and monitored data regulations during the go-live phase to mitigate risks.
· Enabled Single Sign-On (SSO) external and internal users, ensuring secure authentication, authorization, and data privacy across the platform.
SAAS Deployment – Wells Riser Integrity Management (March 2023 - Feb 2024)
· Validated the SaaS solution architecture and recommendations with Architecture, IRM, SOM, and Wells Technology teams for deployment readiness.
· Conducted Proof of Concept (POC) and assessed outcomes with both technical and business stakeholders to ensure alignment with project objectives.
· Developed a High-Level Roadmap outlining deliverables and timelines for the project, ensuring clarity and alignment across all teams.
· Coordinated with vendors for solution deployment, contract negotiations, and license procurement, ensuring cost-effectiveness and timely execution.
· Tracked risks, issues, training requirements, and project deliverables to ensure project progress and timely resolution of any obstacles.
· Managed IT Assurance deliverables, including project assurance (schedule, budget, CI/CD, change management, deployment), DSI & Architecture, and Risk Assessments.
· Secured sign-off for IRM, Support Model, and AtD/AtO deliverables, ensuring compliance with organizational standards and successful project closure.
Infra Upgrade - LiveLink 9.7 to ECM Content Server 20.4 Upgrade (Oct 2020 - July 2021)
· Recommended upgrading to OpenText's latest ECM product, Content Server 20, to improve system performance and capabilities.
· Managed the creation and setup of CS 20.4 environments (Dev to Prod) and configured Index servers for optimal functionality.
· Oversaw the migration and rebuild of indexes, and successfully migrated documents from Livelink to CS 20.4.
· Developed and formalized the data transformation and migration plan to ensure a smooth transition.
· Provided support during testing, debugging, and set up the ASP server to address dependencies on CS 20 libraries.
HR Talent Acquisition – SAAS Application (Jan 2019 - Sep 2019)
· Supported the application build to facilitate the acquisition, transformation, and delivery of data for Human Resources Recruitment reporting and analysis.
· Monitored successful data flow between pre-Azure Cloud environments and post-environments to ensure seamless integration.
· Set up network connectivity for both pre and post Azure Cloud environments to ensure uninterrupted data transfer.
· Developed Power BI reporting solutions leveraging Azure PaaS Data Architecture to address Talent Acquisition reporting needs.
· Ensured data integrity and accuracy while supporting the deployment of reporting solutions to enhance recruitment insights.
Timeline
Digital Project Manager
IBM PVT LTD - Shell India (Contract)
12.2021 - Current
Project Manager
MetLife GOSC
09.2019 - 12.2021
Project Lead
DXC Technologies PVT LTD
04.2009 - 09.2019
Service Level Manager
DXC Technologies PVT LTD
04.2009 - 09.2019
Team Leader
DXC Technologies PVT LTD
04.2009 - 09.2019
Team Leader
HCL Technologies BPO Services Ltd.
01.2003 - 03.2009
- PMP
- SAFe 5
- ITIL V3
- Azure Fundamental Certified
- Chemicals and Petroleum Insights and Solutions
MBA - HR
Manipal University
B COM -
Delhi University
2 years Diploma - Software Technology
CMC Limited
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