Summary
Overview
Work History
Education
Skills
Positions Of Responsibility
Timeline
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Nitika Verma

Nitika Verma

New Delhi

Summary

Dynamic Talent Acquisition HR professional with a proven track record at Midland Credit Management, excelling in candidate assessment and relationship management. Adept at negotiating competitive salary packages and implementing process improvements, I leverage strong communication skills to enhance team performance and achieve recruitment goals efficiently.

Overview

3
3
years of professional experience

Work History

Talent Acquisition HR

Midland Credit Management
Gurugram
10.2024 - Current
  • Reviewed resumes and selected qualified applicants for further evaluation.
  • Organized pre-employment assessments, such as background checks and skills tests. prior to making an offer of employment.
  • Established relationships with external recruiters to support candidate sourcing efforts.
  • Analyzed employment-related data and prepared reports.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Prepared offer letters and negotiated salary packages with successful applicants.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Resident Expert

Midland Credit Management
Gurugram
03.2024 - 10.2024
  • Maintained confidentiality and adhered to U.S Fair Debt Collection practice regulations during collections.
  • Developed strategies to collect past due payments and minimize losses on bad debts.
  • Investigated credit history and financial statements of debtors in order to assess risk level.
  • Communicated with consumers to provide updates on account recovery status.
  • Ensured compliance with state and federal laws governing debt collection practices.
  • Contacted delinquent consumers via telephone and mail to negotiate payment arrangements..

Account Manager

Midland Credit Management
Gurugram
01.2023 - 03.2024
  • Maintained confidentiality and adhered to FDCPA regulations during collections.
  • Developed strategies to collect past due payments and minimize losses on bad debts.
  • Educated consumers on the consequences of non-payment and potential resolutions.

Assistant Manager/ Team Lead

Teleperformance
Gurugram
02.2022 - 08.2022
  • Company Overview: USA.
  • Working as an Assistant Manager, responsible for overseeing a team of 30 people customer advisors, specialising in captioning to ensure the quality of the captions to clients, included KPIs.
  • Supported HR with the management of issues pertaining to lateness, failed KPIs, absence, poor conduct, PIP, and underperformance.
  • Completed monthly files on all team members to identify any issue of complaint cases for resolution.
  • USA.

Education

Masters - Political Science

University of Delhi
01.2021

Bachelor of arts - Political Science

Ramjas College, University of Delhi
01.2018

Skills

  • Team Leadership
  • Resume screening
  • Candidate assessment
  • Performance Management
  • Project Management
  • Customer Service
  • Relationship Management
  • Process Improvement
  • Training and Developments
  • Leadership
  • Time Management
  • Communication skills
  • Goal Oriented
  • Communication and delegation skills
  • Client handling
  • Digital and social media platform handling
  • Strategic planning
  • General management
  • Quality assurance

Positions Of Responsibility

  • Coordinator, Centennial Celebrations, DU, 01/01/16, 12/31/17
  • Media President, Delhi University, Student's Union, 01/01/15, 12/31/16

Timeline

Talent Acquisition HR

Midland Credit Management
10.2024 - Current

Resident Expert

Midland Credit Management
03.2024 - 10.2024

Account Manager

Midland Credit Management
01.2023 - 03.2024

Assistant Manager/ Team Lead

Teleperformance
02.2022 - 08.2022

Masters - Political Science

University of Delhi

Bachelor of arts - Political Science

Ramjas College, University of Delhi

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Nitika Verma