Nitika Verma
New Delhi
Summary
Resident Expert at Midland Credit Management specializing in account management, dispute resolution, and financial accounting, ensuring compliance with U.S. Fair Debt Collection Practices. Experienced in talent acquisition and employee performance management, collaborating effectively with HR teams. Committed to delivering solutions that align business objectives with consumer rights, utilizing strong communication and proactive decision-making skills. Proven track record in debt collection, consumer relations, and people management, achieving positive results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Resident Expert
Midland Credit Management
Gurugram, Haryana
04.2025 - Current
Talent Acquisition Specialist
Midland Credit Management
Gurugram
10.2024 - 03.2025
- Reviewed resumes to select qualified applicants for further evaluation.
- Organized pre-employment assessments, including background checks and skills tests.
- Established relationships with external recruiters to enhance candidate sourcing efforts.
- Analyzed employment data and prepared comprehensive reports.
- Searched databases, media advertisements, and employee referrals for qualified candidates.
- Prepared offer letters and negotiated salary packages with successful candidates.
- Managed time efficiently to ensure completion of tasks within deadlines.
Resident Expert
Midland Credit Management
Gurugram
03.2024 - 10.2024
- Ensured compliance with state and federal debt collection laws across all operations.
- Developed strategies for collecting overdue payments while minimizing bad debt losses.
- Communicated with consumers to provide updates on account recovery progress.
- Maintained confidentiality and adhered to U.S. Fair Debt Collection practices during collections.
- Monitored daily activities of assigned accounts receivable portfolio to identify trends.
- Assisted customers in resolving disputes through effective communication and negotiation.
Account Manager
Midland Credit Management
Gurugram
01.2023 - 03.2024
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Developed strategies to collect past due payments and minimize losses on bad debts.
- Educated consumers on the consequences of non-payment and potential resolutions.
Assistant Manager
Teleperformance
Gurugram
10.2020 - 09.2022
- Directed team of 30 customer advisors, ensuring compliance with quality standards and KPIs.
- Conducted regular performance reviews to pinpoint employee improvement areas.
- Compiled monthly reports to monitor performance metrics and resolve complaint cases.
- Organized training sessions for new hires to foster workplace integration.
- Assisted HR in managing attendance, KPI shortfalls, conduct issues, and underperformance plans.
- Coordinated with departments to enhance operational efficiency and collaboration.
Education
Masters - Political Science
01/2021
01.2021
Bachelor of arts - Political Science
01/2018
01.2018
Skills
- Quality assurance
- Dispute resolution
- Debt collection compliance
- Team leadership
- Quality assurance
- Dispute resolution
- Debt collection compliance
- Team leadership
Timeline
Resident Expert
Midland Credit Management
04.2025 - Current
Talent Acquisition Specialist
Midland Credit Management
10.2024 - 03.2025
Resident Expert
Midland Credit Management
03.2024 - 10.2024
Account Manager
Midland Credit Management
01.2023 - 03.2024
Assistant Manager
Teleperformance
10.2020 - 09.2022
Masters - Political Science
01/2021
Bachelor of arts - Political Science
01/2018
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