Nitikesh Maruti Deshmukh

⁠ ⁠Managed customer relationships by providing life insurance and financial solutions as per client needs.
• Collected, verified and maintained KYC documents of customers in line with IRDAI and company compliance policies.
• Conducted financial needs analysis to recommend suitable insurance plans.
• Ensured timely policy issuance and supported customers with claims, renewals, and policy servicing.
• Identified and escalated any discrepancies or suspicious transactions to compliance team.
• Drafted and responded to customer communication via mail and calls, ensuring high service quality.

•⁠ ⁠Managed a portfolio of retail banking customers, ensuring strong client relationships and high customer satisfaction.
• Collected, verified, and updated KYC documents as per RBI and bank compliance guidelines.
• Performed periodic due diligence (PDD) and customer profile reviews to mitigate risk of money laundering.
• Identified and escalated suspicious transactions or unusual customer activity to compliance team.
• Assisted clients with banking products including savings accounts, credit cards, and loans while ensuring regulatory compliance.
• Maintained accurate records and ensured zero compliance lapses during audits.

•⁠ ⁠Collected, verified and processed KYC documents of customers applying for credit cards & personal loans.
• Conducted due diligence checks to ensure compliance with RBI and bank regulations.
• Assisted in identifying and reporting suspicious transactions or discrepancies in documentation.
• Guided customers through the application process, ensuring accuracy of personal and financial details.
• Maintained records and updated customer information in the banking system as per compliance guidelines.
• Worked closely with operations and compliance teams to ensure timely approval/disbursal of products.

•⁠ ⁠Performed quality checks on customer applications and financial documents to ensure accuracy and compliance.
• Drafted and responded to professional emails regarding customer queries, discrepancies, and process clarifications.
Maintained records and prepared daily/weekly MIS reports for process tracking.
• Coordinated with internal teams to resolve issues and ensure smooth workflow.
• Ensured all communication followed professional and regulatory standards.

Handled day-to-day back office operations including data entry, record keeping, and documentation.
• Drafted and managed professional emails related to reservations, billing, and customer queries.
• Performed quality checks on guest information, billing details, and reports to ensure accuracy.
• Coordinated with front office, accounts, and management teams for smooth operations.
• Maintained digital and physical records for audits and compliance purposes.