Nitin Ambaji Chitale
Navi Mumbai
Summary
To grow in a progressive organization as a Project Manager where the blend of my experience and enhanced educational skills can help in achieving the goals of the company.
Overview
24
24
years of professional experience
Work History
Operations Manager
Concentrix
Pune
12.2023 - Current
- Coaching and supervising a team of Team Leaders and their associates (potentially 150+ associates with 5 Team Leaders).
- Ensuring Client Service Level Agreements (SLAs) and financial expectations are met or exceeded.
- Selecting, training, developing, and managing the performance of direct reports.
- Fostering a positive work environment, driving employee engagement, and reducing attrition.
- Identifying and driving process improvements and initiatives.
- Actively participating in client calls and managing client needs and expectations.
Sr. Team Leader
Accenture Solutions Private Ltd
Airoli
10.2015 - 12.2023
- Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team.
- Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine the level of assistance required and respond appropriately.
- Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner.
- Perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within the immediate team to ensure quality, accuracy, and consistency.
- Identify and assist with development of support materials for team use, e.g., training manuals, role aids, and views in databases and analyze complex reports/information and formulate conclusions.
- Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables.
Sr. Associate ( Acting Subject Matter Expert)
Wipro BPO LTD
Airoli
11.2006 - 09.2015
- Performing internal audits for training teams and random audits for the tenured processors.
- Providing feedback to the processors whose claims were caught in Internal Audits, to find out the root cause for improving the quality targets set by the Organization.
- Conducting Sessions for the tenured and the new hire teams to keep them updated with the current product knowledge.
- Preparing the internal audits report and submitting it to the management for reconsideration.
- Arranged Calibrations calls with the client and created MOM with the approval of the client for the claims which were going under system issues and required client approval for adjustment.
Operation Executive
Lehman Brothers Services India Pvt Ltd
Powai
06.2006 - 10.2006
- Operation of radio base station, CCTV Camera Overview, Key Traka System Management, Location of Equipment { First Aid & Fire Fighting ).
- Access Card production activities, controlling access.
- ProWatch Access System Management, Key Management.
Asst Console Officer
Reliance Communications Ltd.
Koparkhairne
08.2004 - 06.2006
- To ensure smooth running of Security automation system by carrying out preventive maintenance tests.
- Taking care of all Reliance sites by CCTV, MDS, DMD by such automation system.
Office Assistant
Patalganga & Rasayani Industrie's Association
Rasayani
05.2002 - 12.2003
- Arranging various training programs of Employees.
- Coordinating meetings of executive members.
- General Correspondence, Documentation & Bank Work.
Education
BCA -
Sikkim Manipal University
Diploma in Computer Tech. -
Mumbai University
HSC -
Mumbai University
SSC -
Mumbai University
Skills
- ISTQB Certified Tester
- Knowledge of Hardware and Networking
- Command over MS Office packages & Internet, MS Outlook
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Driving
- Travelling
- Reading
- Music
Personal Information
- Date of Birth: 05/16/81
- Marital Status: Married
Key Exposures
- An overall experience of 14+ years in managing Operations of Revenue Cycle Management (Medical Billing) of US Health care.
- Tested various Automation tools and given demo to clients during their offshore visit.
- Achievement as a Winner - Retention Rockstar. Made a difference by shaping and investing in my team with minimal attrition (<10%) in Q3 of FY 22-23.
- Measuring performance of the team members, conducting feedback sessions.
- Highly praised by management for consistently meeting deadlines. Ability to prioritize activities to meet TAT.
Languages
Hindi
Advanced
C1
Marathi
Proficient
C2
English
Advanced
C1
Timeline
Operations Manager
Concentrix
12.2023 - Current
Sr. Team Leader
Accenture Solutions Private Ltd
10.2015 - 12.2023
Sr. Associate ( Acting Subject Matter Expert)
Wipro BPO LTD
11.2006 - 09.2015
Operation Executive
Lehman Brothers Services India Pvt Ltd
06.2006 - 10.2006
Asst Console Officer
Reliance Communications Ltd.
08.2004 - 06.2006
Office Assistant
Patalganga & Rasayani Industrie's Association
05.2002 - 12.2003
BCA -
Sikkim Manipal University
Diploma in Computer Tech. -
Mumbai University
HSC -
Mumbai University
SSC -
Mumbai University