NITIN ARORA
New Delhi
Summary
Focused senior representative proudly offering a background in issue resolution and customer service for a several annual revenue-producing company. Courteous and cordial with the desire to join a new organization as part of a strong, successful team.
Overview
5
5
years of professional experience
Work History
Senior Representative
Concentrix
New Delhi
10.2022 - Current
- Currently working as a Senior Representative, where I play a key role in ensuring smooth operations and providing exceptional customer service.
- Provide technical support to customers via chat, addressing inquiries related to software applications, hardware devices, and network connectivity.
- Utilizing my project management and teamwork skills, I efficiently manage tasks and collaborate with colleagues to deliver high-quality service. Ensure smooth operations and provide exceptional customer service. Address customer inquiries and resolve issues to ensure customer satisfaction.
Customer Support Executive
Jindal X
New D
01.2020 - 10.2022
- Successfully diagnosed and resolved a wide range of customer inquiries related to product functionality, billing, and technical issues.
- Conducted customer training sessions to enhance their understanding of product features, ensuring they could maximize the value of the product.
- Received positive feedback from customers regarding the clarity and effectiveness of training materials.
- Administered emailing tasks and consolidated information
Education
M.A -
IGNOU
B.A -
IGNOU
12th -
CBSE Board
Skills
- Project Management
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Basic Excel
- English (Fluent)
- Hindi (Fluent)
Personal Information
Title: Senior Representative
Hobbies and Interests
- Watching movie
- Playing cricket
- Fitness
Timeline
Senior Representative
Concentrix
10.2022 - Current
Customer Support Executive
Jindal X
01.2020 - 10.2022
M.A -
IGNOU
B.A -
IGNOU
12th -
CBSE Board
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