Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Timeline
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NITIN ARORA

NITIN ARORA

New Delhi

Summary

Focused senior representative proudly offering a background in issue resolution and customer service for a several annual revenue-producing company. Courteous and cordial with the desire to join a new organization as part of a strong, successful team.

Overview

5
5
years of professional experience

Work History

Senior Representative

Concentrix
New Delhi
10.2022 - Current
  • Currently working as a Senior Representative, where I play a key role in ensuring smooth operations and providing exceptional customer service.
  • Provide technical support to customers via chat, addressing inquiries related to software applications, hardware devices, and network connectivity.
  • Utilizing my project management and teamwork skills, I efficiently manage tasks and collaborate with colleagues to deliver high-quality service. Ensure smooth operations and provide exceptional customer service. Address customer inquiries and resolve issues to ensure customer satisfaction.

Customer Support Executive

Jindal X
New D
01.2020 - 10.2022
  • Successfully diagnosed and resolved a wide range of customer inquiries related to product functionality, billing, and technical issues.
  • Conducted customer training sessions to enhance their understanding of product features, ensuring they could maximize the value of the product.
  • Received positive feedback from customers regarding the clarity and effectiveness of training materials.
  • Administered emailing tasks and consolidated information

Education

M.A -

IGNOU

B.A -

IGNOU

12th -

CBSE Board

Skills

  • Project Management
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Basic Excel
  • English (Fluent)
  • Hindi (Fluent)

Personal Information

Title: Senior Representative

Hobbies and Interests

  • Watching movie
  • Playing cricket
  • Fitness

Timeline

Senior Representative

Concentrix
10.2022 - Current

Customer Support Executive

Jindal X
01.2020 - 10.2022

M.A -

IGNOU

B.A -

IGNOU

12th -

CBSE Board
NITIN ARORA