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Quality Assurance Executive
- Implemented customer complaint system and root-cause problem solving, decreasing customer complaints.
- Evaluated audit findings to implement appropriate corrective actions.
- Validated quality processes by establishing product specifications and quality attributes and updating quality assurance procedures.
- Planned, conducted and monitored testing and inspection of materials and finished product quality.
- Collaborated with suppliers to ensure adherence to quality requirements, improving supplier performance ratings.
- Resolved quality issues through investigation of customer complaints, leading to enhanced standards.
- Enhanced production quality through diligent inspection of products and continuous monitoring of worker progress.