Desired Job Title
HRIS ManagerAssistant Vice PresidentWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Noida, NCR, India
Open to relocation: No
NITIN BASRA
Noida,NCR
Work Preference
Summary
Dynamic HR leader with a proven track record at RBS Business Services, driving people strategy and enhancing employee engagement. Expert in talent management and performance optimization, achieving significant operational efficiencies. Skilled in HR transformation and analytics, fostering a culture of continuous improvement and collaboration across teams.
Overview
19
19
years of professional experience
Work History
Assistant Vice President of Human Resources+,
RBS Business Services
Delhi, Delhi
12.2006 - 09.2020
- Led HR and people initiatives supporting global banking and risk operations within a complex multinational matrix environment.
- Aligned risk and business operating models to strengthen governance, resilience, and operational effectiveness.
- Managed quarterly People Board alignment with directors and HRBPs to support strategic discussions covering people performance, succession planning, and workforce risk.
- Analyzed internal and external MI to identify trends and workforce risks, delivering actionable insights that informed leadership decisions.
- Developed and executed annual People Strategy and business-aligned people plans to improve engagement, productivity, performance and retention.
- Analyzed internal and external MI to identify trends and workforce risks, providing actionable insights for leadership decisions.
- Partnered with functional leaders and L&D teams to design and deliver learning solutions aligned to business requirements.
- Led HR and people initiatives that supported global banking and risk operations in a complex multinational matrix environment.
Senior Trainer
Mphasis
Delhi, Delhi
07.2005 - 12.2006
- delivered behavioral and process learning aligned with business needs, boosting team effectiveness.
- Supported training governance and conducted quality reviews to enhance management reporting and performance outcomes.
- Provided business leaders with insights on operational challenges and identified capability-development needs for strategic planning.
Customer Care Executive
EXL Services Pvt. Ltd.
Delhi, Delhi
03.2003 - 07.2005
- Assisted customers with inquiries and resolved issues, improving overall customer satisfaction.
- Addressed customer requirements in calls-management environment for insurance policy sales; coordinated management information and operational reporting to enhance service quality.
- Managed customer accounts and maintained accurate records in the system.
- Collaborated with team members to streamline service delivery processes, enhancing efficiency.
Customer Care Executive
Rico Softech Ltd.
Delhi, Delhi
09.2001 - 03.2003
- Oversaw customer service operations, facilitated training, monitored call quality, provided feedback, and generated reports to ensure high service standards.
- Assisted customers with inquiries and resolved issues to enhance customer satisfaction.
- Processed customer requests using CRM software efficiently.
- Collaborated with team members to improve service delivery standards and streamline processes.
Education
Bachelor of Arts (Pass) -
Delhi University
Delhi01-2001
Certificate - Computing
IGNOU
01-1999
Senior Seceondary - Humanities
Cambridge School
04-1998
Skills
- HR strategy and business partnership
- People operations and governance
- Employee engagement and experience
- Talent management and succession planning
- Performance management
- Learning and development
- HR transformation and automation
- Workforce planning and capability building
- Compensation and benefits administration
- Change management
- HR analytics and KPIs
- Stakeholder and vendor management
- Organizational development
- Leadership development
- Continuous improvement
Timeline
Assistant Vice President of Human Resources+,
RBS Business Services
12.2006 - 09.2020
Senior Trainer
Mphasis
07.2005 - 12.2006
Customer Care Executive
EXL Services Pvt. Ltd.
03.2003 - 07.2005
Customer Care Executive
Rico Softech Ltd.
09.2001 - 03.2003
Bachelor of Arts (Pass) -
Delhi University
Certificate - Computing
IGNOU
Senior Seceondary - Humanities
Cambridge School
Personal Information
Title: Assistant Vice President – Operations
ADDITIONAL INFORMATION
- Languages: English, Hindi
- Volunteer – Family of Disabled (NGO)
LEADERSHIP IMPACT
- Reduced employee attrition by 50% through focused people strategy, engagement and capability-building interventions.
- Automated 80% of HR workflows and reduced HR operational costs by 70% through process redesign and technology-led transformation.
- Improved operational efficiency by 75% through governance enhancements, workflow optimization and service-delivery improvements.
- Improved performance appraisal completion to 80%, increased high-performing employees by 40% and reduced underperformance cases by 60%.
- Chaired Quarterly People Boards with Directors and HRBPs, supporting succession planning, talent, performance and workforce-risk decisions.
- Managed compensation reviews, career frameworks, performance cycles, employee engagement and people-risk mitigation.
Personal Information
Married
Kids - A son and a Daughter
ADDITIONAL INFORMATION
- Languages: English, Hindi
- Volunteer – Family of Disabled (NGO)