NITIN BASRA
Noida
Summary
Assistant Vice President of Operations with extensive experience in strategic planning and operations management. Proven ability to optimize business processes, enhancing productivity and efficiency. Recognized for developing effective strategies that drive revenue growth. Previous roles demonstrate strong decision-making and problem-solving skills that significantly improve operational success.
Overview
24
24
years of professional experience
Work History
Assistant Vice President of Operations
Equipped Analytical Intelligence
07.2021 - 04.2025
- Led organization-wide strategy operations to boost employee engagement and development.
- Managed cross-functional teams enhancing project execution and collaboration.
- Analyzed operational data identifying trends for strategic decision-making guidance.
- Implemented initiatives optimizing resource allocation boosting productivity.
- Directed operational strategy improving process efficiency and service delivery.
- Conducted regular meetings with department heads reviewing progress on goals.
- Facilitated interdepartmental communication aligning project goals effectively.
- Strengthened HR business partnerships addressing employee concerns fostering positive culture.
Assistant Vice President – People, Risk Hub India
RBS Business Services
12.2006 - 09.2020
- Chaired Quarterly People Board with Directors and HRBPs, facilitating strategic discussions on people, performance, succession, and workforce risk to drive informed decision-making.
- Developed and executed annual People Strategy and business-aligned people plans to improve engagement, productivity, performance and retention.
- Managed onboarding, role-specific training roadmaps, performance management, talent development, and leadership programs to enhance workforce capability.
- Analyzed internal and external MI to identify workforce trends and risks, delivering actionable insights that guided leadership decision-making.
- Led continuous-improvement initiatives through metrics analysis, process optimization and cost-saving opportunities.
- Partnered with functional leaders and L&D teams to design and deliver targeted learning solutions that addressed specific business requirements.
- Aligned risk and business operating models to strengthen governance, resilience, and operational effectiveness.
- Led HR and people initiatives supporting global banking and risk operations within a complex multinational matrix environment.
Senior Trainer
Mphasis
07.2005 - 12.2006
- Provided business leaders with actionable insights on operational challenges, identifying capability-development needs to inform strategic training initiatives.
- Delivered behavioral and process learning aligned with business needs, enhancing team effectiveness and engagement.
- Supported training governance and conducted quality reviews, improving management reporting accuracy and performance outcomes.
Customer Care Executive
EXL Services Pvt. Ltd.
03.2003 - 07.2005
- Addressed customer requirements in call-management environment for insurance policy sales, coordinating MI and operational reporting to enhance customer experience.
- Resolved customer inquiries and issues effectively, ensuring high satisfaction levels.
- Managed customer accounts and maintained accurate records in the system.
- Collaborated with team members to streamline service delivery processes.
Customer Care Executive
Rico Softech Ltd.
09.2001 - 03.2003
- Oversaw customer service operations, facilitated training, monitored call quality, provided corrective feedback, and generated reports to improve client satisfaction.
- Assisted customers with inquiries and resolved issues promptly.
- Processed customer requests using CRM software efficiently.
- Collaborated with team members to improve service delivery standards and ensure consistent customer experience.
Education
Bachelor of Arts (Pass) -
Delhi University
Delhi01-2001
Certificate - Computing
IGNOU
01-1999
Senior Seceondary - Humanities
Cambridge School
04-1998
Skills
- Operational strategy and resource optimization
- Employee engagement and workforce planning
- Performance management and improvement
- Risk assessment and change management
- Learning and development
- Team collaboration and effective communication
- Problem solving and conflict resolution
- Strategic thinking and operational excellence
- Organizational development and operations oversight
LEADERSHIP IMPACT
- Reduced employee attrition by 50% through focused people strategy, engagement and capability-building interventions.
- Automated 80% of HR workflows and reduced HR operational costs by 70% through process redesign and technology-led transformation.
- Improved operational efficiency by 75% through governance enhancements, workflow optimization and service-delivery improvements.
- Improved performance appraisal completion to 80%, increased high-performing employees by 40% and reduced underperformance cases by 60%.
- Chaired Quarterly People Boards with Directors and HRBPs, supporting succession planning, talent, performance and workforce-risk decisions.
- Managed compensation reviews, career frameworks, performance cycles, employee engagement and people-risk mitigation.
Personal Information
Title: Assistant Vice President – Operations
ADDITIONAL INFORMATION
- Languages: English, Hindi
- Volunteer – Family of Disabled (NGO)
Timeline
Assistant Vice President of Operations
Equipped Analytical Intelligence
07.2021 - 04.2025
Assistant Vice President – People, Risk Hub India
RBS Business Services
12.2006 - 09.2020
Senior Trainer
Mphasis
07.2005 - 12.2006
Customer Care Executive
EXL Services Pvt. Ltd.
03.2003 - 07.2005
Customer Care Executive
Rico Softech Ltd.
09.2001 - 03.2003
Bachelor of Arts (Pass) -
Delhi University
Certificate - Computing
IGNOU
Senior Seceondary - Humanities
Cambridge School