Summary
Overview
Work History
Education
Skills
Timeline
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Nitin Birajdar

Bengaluru

Summary

Strong Hands-on Experience with ETL ,SAAS,Data Engineering.

Strong hands on knowledge of data warehouses like Bigquery,Snowflake,Redshift etc.

Good understand of ETL concepts and data replications modes through WAL,Binlog,REDOLOG,etc.

Good hands-on with Writing complex SQL scripts required for Reporting purposes.

5+ years of Experience into Customer Facing roles.

3+ years experience as Lead, handling 20+ team members.

9+ years of strong experience in Production Support/Application Support.

2+ years of experience in Banking and Payments domain.

Implemented AI based Automation for Outbound Sales process as part of Internal Hackathon Strong Hands-on Knowledge with SQL, UNIX SHELL SCRIPTING, Debugging,code fixing, and java errors/exceptions handling. Strong debugging, troubleshooting, and analytical skills.

Ability to debug and optimize code, initiate and perform unit testing of enhancements with the internal groups to ensure accuracy, integrity, interoperability, and completeness to achieve desired results. Excellent communication and interpersonal skills and involved in client interactions for scoping, effort estimates and status reporting.

Dependable and proactive team member with quick learning capability.

Innovation-oriented thinking.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

Lead Experience Engineer

Hevodata
Bengaluru
01.2022 - Current
  • Subject matter expert on Hevo's Data Integration Platform and evangelize Hevo’s value and features to potential and existing customers
  • Provide resolution and also guide the senior support engineers in troubleshooting L2-level technical issues, while closely working with multi-functional teams
  • Take ownership of driving defined processes and strategic initiatives across teams, thereby ensuring full implementation and strong adherence to the standard operating procedures
  • Learn and utilize specific software tools and problem-solving strategies to solve customer issues and continuously improve our processes
  • Research issues via our internal knowledge base, as well as create
  • Knowledge Base documents on previously unknown solutions and contribute to the maintenance of SOPs
  • Provide mentorship to the new joiners on product understanding,conversational skills, and internal processes and hygiene
  • Participate in various training programs conducted to further enhance your skills and leverage them in user conversations
  • Work independently, prioritize & schedule work assignments based on deadlines.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Troubleshoot issues and optimize data load to various data warehouses like Snowflake,BigQuery,Redshift,etc

Product Support Analyst I

ABS Professional Services ltd
Pune
10.2018 - 01.2021
  • Work on Customer reported issues to provide the best solution available without breaching company assigned SLA
  • Monitor Client environment, report issues, analyze the issues and resolve them in order to minimize the business impact
  • Understand code flows, application functionalities, identify bugs in the application and report them to the development team with detailed analysis
  • Provide reports, and complex SQL scripts to fetch data from the application as per client’s requirement
  • Create RCA documents and knowledge base for issues in order to make them available for future reference.
  • Performed troubleshooting and tested customer issues via phone, email and remote assistance software.

Software Support Engineer

AMDOCS DEVEOPMENT CENTRE
11.2016 - 10.2018
  • Co-ordinate the deployment of software releases and fixes through all stages of the development lifecycle up to and including production software and post-release operational readiness checks for production and non-production environments
  • Participate in Major Incident Management calls across various component teams to help identify the root cause of the incidents and resolve
  • Coordinate the deployment of regular Linux, Windows, Java, Oracle, and JBoss patches, configuration changes, and scheduled housekeeping activities
  • Perform daily health checks, monitor performance, and proactively raise and address issues
  • Monitor, analyze and resolve incidents, service requests, user queries, and problems, working closely with the Vendor, L1 team,development, and infrastructure teams
  • Delivery of documentation to agreed standards, on time and error-free
  • Provide effective production Level 2 support coverage, particularly in the areas of SQL, Oracle, Java and JBOSS application server, with ability to undertake performance analysis and tuning, understand and interpret execution plans,AWR, ADDR, CPU/Memory utilization
  • Develop and utilize core support tools, eg, automation, and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business.
  • Developed tools to lessen or eliminate operational burdens for teammates, expediting initial development and software patch iterations.

Assistant System Analyst

TCS
09.2014 - 11.2016
  • Debug and do the small code changes(COBOL) required to fix the issue or improve the existing functionality
  • Coordinating with the client team and resolving production issues in real-time related to the
  • Core banking System Software
  • Planning and executing software upgrades, releasing the enhancements given by clients during the phases of projects
  • Developing the PL-SQL procedures and providing the report to the bank
  • Assisting the client in generating data for banking operations
  • Maintaining the integrity of client’s data during different phases of the project development, testing & production
  • Ensuring the highest degree of data security and handling standards.

Education

B.Tech - Computer Science

Shree Guru Gobind Singhji Instituite of Engineerin
Nanded
06.2011 - 06.2014

Skills

ETL

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Timeline

Lead Experience Engineer

Hevodata
01.2022 - Current

Product Support Analyst I

ABS Professional Services ltd
10.2018 - 01.2021

Software Support Engineer

AMDOCS DEVEOPMENT CENTRE
11.2016 - 10.2018

Assistant System Analyst

TCS
09.2014 - 11.2016

B.Tech - Computer Science

Shree Guru Gobind Singhji Instituite of Engineerin
06.2011 - 06.2014

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Nitin Birajdar