Nitin Chhibber
New Delhi
Summary
Dynamic District Manager with extensive experience at Tata Starbucks, excelling in retail operations and customer service. Proven track record in revenue enhancement and team leadership, driving organizational goals and achieving KPIs. Skilled in inventory control and portfolio oversight, fostering a culture of excellence and operational efficiency.
Overview
16
16
years of professional experience
Work History
District Manager
Tata Starbucks
05.2023 - Current
- Retail operations and customer service.
- Portfolio management.
Store Manager (Vodafone Payroll)
Vodafone mobile services
Delhi
01.2015 - Current
- Taking care of entire store as manager.
- Ensuring all KPI's and targets achievement.
- Fulfillment of organizational goal and ensures the quality sales.
- Taking care of revenue, store profitability and customer services.
- Ensures all marketing, quality, facilities and customer service issue to be closed within the TAT with coordination of different departments.
- Ensure all stores target achievements as a zonal SPOC and sales reports for the zone as part of my extra initiative.
- Ensure correct business reports from the 2nd hand command at store to me.
- Delhi
Floor Supervisor (Associate roll)
Vodafone mobile services
Delhi
04.2013 - Current
- Working as a second command at store as a floor supervisor.
- Taking care of all the KPIs at store level eg. Customer complaint and resolution, Sales, and Overall operations handling.
- Handling sales and customer service with quality.
- Taking care of revenue, store profitability and process.
- Taking care of store walk in as a greater and also maintain AWT and tokens.
- Handles escalations and follow ups.
- Delhi
Customer Relationship Executive
Vodafone mobile services
Delhi
04.2010 - Current
- Taking care of quality C-SAT and DA.
- Sales and floor handling.
- Retention Handling, Customer query and escalations.
- Delhi
Store Manager
Tata Starbucks
08.2018 - 05.2023
- Responsible for the overall operations of store including customers, partners and business.
- Driving business and organizational priorities, profit and loss, staffing and scheduling, Inventory management and in store training system.
- Certified MCM (Manager coach manager), certified coffee master.
Customer Care Executive
Interactive Business solutions
- Handle sale for top ups and vas products sales for Prepaid Connections in Idea Cellular Delhi.
Sales Executive and Visual Merchandising
life style international
Education
BA -
Delhi University
01.2010
12th pass -
C.B.S.E Board
01.2007
10th pass -
C.B.S.E. Board
01.2005
Skills
- Retail operations management
- Customer service excellence
- Portfolio oversight
- Revenue enhancement
- Inventory control
- Team leadership
Accomplishments
- Best floor supervisor for the month of Dec 2013.
- North Star winner for the months of July to Sep 2011.
- Bravo card winner for the month Nov 2011, Feb. 2012, May 2012 and July.
- National QNQ champ for the month of June 2011 with 98.7%.
- National QNQ champ for the month of July 2012 with 100%.
Hobbies and Interests
- Listen music
- Travelling
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge.
Languages
- English
- Hindi
- Punjabi
Personal Information
- Father's Name: late Sh. Brij Mohan Chhibber
- Date of Birth: 02/27/89
- Marital Status: Married
Timeline
District Manager
Tata Starbucks
05.2023 - Current
Store Manager
Tata Starbucks
08.2018 - 05.2023
Store Manager (Vodafone Payroll)
Vodafone mobile services
01.2015 - Current
Floor Supervisor (Associate roll)
Vodafone mobile services
04.2013 - Current
Customer Relationship Executive
Vodafone mobile services
04.2010 - Current
Customer Care Executive
Interactive Business solutions
Sales Executive and Visual Merchandising
life style international
BA -
Delhi University
12th pass -
C.B.S.E Board
10th pass -
C.B.S.E. Board