Summary
Overview
Work History
Education
Skills
Timeline
Websites
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Dubbaka Nitin

Hyderabad

Summary

I have accomplished professional adept in both sales development and talent acquisition, currently excelling as a Senior Talent Acquisition Specialist and Sales Development Representative at Morris & Willner Partners. With a strong background in managing sales pipelines, converting prospects into loyal clients, and driving recruitment strategies, I bring over 5 years of expertise in the aviation industry, specializing in customer service management, team leadership, and operational efficiency.

Overview

8
8
years of professional experience

Work History

Senior Talent Acquisition Specialist | Sales Development Representative

Morris & Willner Partners
04.2022 - Current
  • Built and managed an accurate sales pipeline using Outreach for client information and profiles
  • Developed strategies to convert prospects into long-term customers, directing leads for further assistance
  • Participated in monthly sales meetings and training, integrating customer feedback for product enhancements
  • Managed full-cycle recruiting, collaborating with hiring managers to define metrics and goals
  • Built candidate pipelines through platforms like LinkedIn, targeting both active and passive candidates
  • Proficient in managing sales pipelines and full life cycle recruiting processes
  • Enhanced client engagement and conversion rates through strategic initiatives.

Senior Executive Customer Service

IndiGo Airlines (InterGlobe Aviation Ltd)
08.2016 - 03.2022
  • Over 5 years of expertise in airside operations and delivering exceptional customer service within the aviation industry
  • Skilled trainer and leader with strong communication abilities
  • Committed to upholding high standards of safety and security
  • Proficient in specialized airline software; completed Qualified Load Competency Course in A320-A321 Airbus and A78 ATR
  • Developed and implemented Customer Services processes and procedures
  • Coordinated with Air Traffic Control (ATC), Operations Control Centre (OCC), Flight Dispatch, and Meteorological Department for Flight Operations
  • Handled passenger greeting, assistance, on-time flight departures, and issue resolution
  • Managed passenger complaints effectively; proficient in multi-line phone operation and active listening
  • Trained and led teams in operating procedures and company services
  • Managed a handling team of 20+ in various airport departments
  • Experienced in Operation Control Centre and Station Operations control centre
  • Knowledgeable in Airlines ATS and safety certification; adept in aviation protocols
  • Fluent in managing multilingual customer interactions
  • Flexible in accommodating diverse schedules and work environments.

Education

Bachelor of commerce - B.com General

Sikkim Professional University

Aviation, Hospitality and Travel Management

Frankfinn Institute of Air Hostess Training

Skills

  • Team Management
  • Recruiting
  • Hiring
  • Applicant Tracking Systems
  • Recruiting top tier candidate’s employees
  • Salesforce proficiency
  • CRM Tracking
  • Analytical Skills
  • Airline Station Coordination cell
  • Train the Trainer
  • Load Control
  • Operations Management
  • Auditing
  • Customer Support
  • Business Forecasting
  • Effective Communication

Timeline

Senior Talent Acquisition Specialist | Sales Development Representative

Morris & Willner Partners
04.2022 - Current

Senior Executive Customer Service

IndiGo Airlines (InterGlobe Aviation Ltd)
08.2016 - 03.2022

Bachelor of commerce - B.com General

Sikkim Professional University

Aviation, Hospitality and Travel Management

Frankfinn Institute of Air Hostess Training

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Dubbaka Nitin