Results-driven Software Quality Assurance Team Leader with over 14 years of extensive experience in the telecom domain, specializing in BSS/OSS, ordering, provisioning, billing, and accounts receivable/collections. Proven expertise in manual testing, end-to-end testing, system testing, and various other testing methodologies, complemented by strong communication skills with customers and vendors. Demonstrated proficiency in collaborating with onsite and offshore teams to ensure a comprehensive understanding of functional requirements while maintaining meticulous documentation and defect tracking throughout the lifecycle. Committed to delivering exceptional customer value and satisfaction through innovative problem-solving and adaptability to emerging technologies.