Nitin Garg
313 Sector 17 Huda Jagadhri Yamuna Nagar
Summary
Seeking career in a position, this will harness my individual creativity and help me grow personally and professionally. To work in an environment that should be conductive to growth of my knowledge, where I get to learn to know best of trade and enhance my capabilities.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Branch Operation Manager
Ujjivan Small Finance Bank Ltd
Yamunanagar
09.2022 - Current
- Verification of physical cash from Vault & till
- Accuracy on transaction verification
- Daily recon and tally of welcome kit and security stationary
- Office accounts reconciliation
- BOD/EOD process on time / obtain necessary approval for deviations and exceptions
- Resolving customer complaints & senior management escalations in timely
- Lobby management
- Audit observation (internal and concurrent with respect to operations
- Verification of reports and registers
- Dispatch of vouchers (CDR,AOF,LAF, Insurance documents timely
- Handling of RBI and Regulatory official visits / notices
- Adherence to compliance and operating procedures
- Response to KYC/AML related queries
- Reporting of suspicious transactions
- Periodical updation of mandatory notices
- Handling of vault and premises keys
- Maintenance of branch vendor agreements, vouchers, files and periodical reports
- Maintaining branch asset file
- Indent of Stationary
- Attendance and Punctuality
- Training of branch team on process and systems
Deputy Manager Branch Banking
Axis Bank
Yamunanagar
12.2019 - 03.2021
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Branch Operation Officer
Ujjivan Small Finance Bank Ltd
05.2017 - 10.2019
- Managed daily operations, ensuring smooth and efficient branch functioning.
- Resolved escalated issues promptly, demonstrating strong problem-solving skills while maintaining professionalism at all times.
- Reviewed new accounts for required documentation.
- Enhanced customer satisfaction with prompt issue resolution and personalized service.
- Reduced operational costs through thorough expense analysis and implementation of cost-saving measures.
- Developed strong relationships with clients to foster loyalty and new business referrals.
- Conducted regular audits to ensure adherence to internal controls, preventing potential fraud or mismanagement incidents.
- Monitored performance and completed appraisals for direct reports.
- Maintained compliance with all regulations, policies, and procedures to minimize risk exposure for the organization.
- Improved branch efficiency by streamlining operational processes and implementing best practices.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Addressed customer complaints effectively, restoring client confidence in our organization while preventing similar issues from arising again in the future.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Conducted financial due diligence on potential investments and acquisitions.
- Accuracy on transaction verification.
- Training of branch team on process and systems.
Assistant Manager Branch Banking
Indusind Bank Ltd
09.2016 - 12.2016
- Handling of Cash transactions, Demand drafts, RTGS, NEFT, & Fund Transfer entries (Both as in-putting & Authorization)
- Handling of customer service requests
- Handling customers in the front office
- Custodian for deliverable’s (Welcome kit, Cheque books and ATM cards)
Senior Officer (Value Banker) Branch Banking
ICICI Bank
Yamunanagar
09.2015 - 09.2016
- Handling of Cash transactions, Pay Orders, Demand drafts, RTGS, NEFT, fund transfer entries & outward clearing (Both as In-putting and Authorization)
- Handling customers in the front office
- Checking of BOD and EOD Reports on daily basis, cash and other vouchers on weekly basis
- Custodian for deliverables (Welcome kit, Cheque books and ATM cards)
Accounts Executive
Shriram General Insurance Co. Ltd
11.2014 - 09.2015
- Underwriting of vehicle insurance policies
Finance Executive
Rankers Solutions Pvt Ltd
07.2013 - 10.2014
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Education
MBA - Finance & Marketing
Maharishi Markandeshwar University
Mullana Ambala 06.2011 - 06.2013
Bachelor of Commerce -
NIMT Institute
Yamunanagar, India 07.2008 - 06.2011
Higher Secondary Certificate - Commerce
S D Public School
Jagadhri 04.2006 - 05.2007
Secondary School Certificate -
S D Public School
Jagadhri, India 04.2004 - 05.2004
Skills
Hardworking, sincere and honest
Willing to accept challenges and strive hard to attain the goal
Staff supervision
Strategic planning
Compliance reviews
Compliance reporting
Accomplishments
- Got 2 rating at ICICI Bank in financial year 2015-2016
- Got Exceeds Expectation in financial year 2018-2019
- Got Exceeds Expectation in financial year 2022-2023
- Got Far Exceeds Expectation in financial year 2023-2024
Technical Qualifications
- One year diploma in Business Systems & Information Management from NIIT
- MS Office 2007 WOW+ from NIIT
- Certified NIIT CompTia A+ (Computer Hardware)
Certification
Certified as Great Manager to Work With for the period of January 2025 to December 2025 by Great Manager Institute.
Timeline
Certified as Great Manager to Work With for the period of January 2025 to December 2025 by Great Manager Institute.
01-2025
Branch Operation Manager
Ujjivan Small Finance Bank Ltd
09.2022 - Current
Deputy Manager Branch Banking
Axis Bank
12.2019 - 03.2021
Branch Operation Officer
Ujjivan Small Finance Bank Ltd
05.2017 - 10.2019
Assistant Manager Branch Banking
Indusind Bank Ltd
09.2016 - 12.2016
Senior Officer (Value Banker) Branch Banking
ICICI Bank
09.2015 - 09.2016
Accounts Executive
Shriram General Insurance Co. Ltd
11.2014 - 09.2015
Finance Executive
Rankers Solutions Pvt Ltd
07.2013 - 10.2014
One year diploma in Business Systems & Information Management from NIIT.
09-2011
MBA - Finance & Marketing
Maharishi Markandeshwar University
06.2011 - 06.2013
MS Office 2007 WOW+ from NIIT
11-2009
Bachelor of Commerce -
NIMT Institute
07.2008 - 06.2011
Higher Secondary Certificate - Commerce
S D Public School
04.2006 - 05.2007
Secondary School Certificate -
S D Public School
04.2004 - 05.2004
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